Non-emergency calls take precious time away from 9-1-1 dispatchers to answer emergency calls for service.
reduce the number of non-emergency calls answered by dispatchers so the City can
by more quickly answering and responding to emergency calls for service.
CONNECT TO NON-EMERGENCY SERVICES
Use these resources to access non-emergency City services and free 9-1-1 dispatchers for emergency calls.
Go Long Beach App
Residents can access City Hall 24-hours a day, 7 days a week, with the Go Long Beach app. Users can report non-emergency issues like graffiti, potholes and illegally dumped items by uploading pictures via their mobile phone. The app also allows users to track the status of reported issues with the click of a button.
One Call to City Hall -- (562) 570-5000
The City's One Call to City Hall Phone System enables residents to access non-emergency services through a single phone number -- (562) 570-5000. Using the latest speech recognition technologies, the One Call to City Hall system provides an easy to remember and accessible method to reach non-emergency services.
Who Do I Call?
If you prefer to call directly for assistance, visit the City’s “Who Do I Call” webpage to find direct numbers to the services you need. This directory includes more than 60 frequently requested City services, as well as the phone number for every City Department.
Long Beach Resource Line -- (562) 570-4246
The Long Beach Resource Line assists those in need of help finding City and community resources. Trained Resource Navigators are available to answer questions regarding housing, food access, utilities, transportation, legal aid, mental and physical health, and more. Calls are answered Monday-Friday from 9:00 a.m. to 4:30 p.m. You can also submit an online Assistance Request Form, which will be responded to within one working day.
Public Safety Non-Emergency Line -- (562) 435-6711
The City’s public safety non-emergency phone line connects callers directly to commonly requested public safety non-emergency City services, like booking, arrest or bail information. In the event that a non-emergency call escalates to an emergency situation, callers within the phone tree have the option to speak with a dispatcher.
The Multi-Service Center provides outreach services, intake assessment services, case management and referrals to shelters and other social service programs. For general information about resources available for persons experiencing homelessness, the City's Multi-Service Center can be contacted by calling (562) 570-4500. You can also request outreach staff by calling (562) 570-4672.
REMEMBER! WHEN IN DOUBT, CALL 9-1-1
9-1-1 is for emergencies only. However, if you’re not sure if you have an emergency, you should always dial 9-1-1.