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UTILITY BILL PAYMENT ASSISTANCE

View the latest information on COVID-19 in Long Beach.

As we face the pandemic together, we understand that life is not normal right now. For that reason, we’ve temporarily suspended shutoffs for nonpayment, and have waived penalties and interest for late payments until further notice.

Past due bills can accumulate quickly and past due payments will eventually need to be paid. We want to help our customers make payments now so that they don’t face an overwhelming balance. Let’s figure it out together.

 
  • Flexible Payment Plans

    Payment Arrangement Plan

    A plan to assist customers with their utility bills by spreading the charges over several months.

    Who Is Eligible:

    Residential, business or industrial customers with higher than normal utility bills resulting from a leak, or an exceptional circumstance that caused the bill to exceed more than two times the average bill may apply for a payment arrangement plan, or the customer experienced financial hardship due to COVID-19 between March 2020 through June 2021.

    How The Plan Works:

    Customers applying for payment arrangements are required to make an initial payment established by the Utility. Charges for restoration of services, such as reconnection fees and deposits where applicable must be paid in addition to the arranged amount due. Payments may be made by phone with Visa or MasterCard or in person by cash, check, or money order. A cash payment at an authorized retail location is acceptable. Payment made at a retail location must be posted to the utility account before entering a payment arrangement in our billing system.

    The remaining balance will be installments or divided, depending on the utility account balance. The installment amount plus the current month's bill will be required on a specified due date each month. Late charges will not incur while the payment arrangement is in effect. A late payment or lesser amount will forfeit the payment arrangement.

    Active gas and water services will remain uninterrupted as long as the conditions of the payment arrangement are honored.

    How To Apply:

    +Online

    In Person:
    Long Beach City Hall, Lobby Level
    411 W Ocean Blvd
    Monday - Friday
    7:30am to 4:30pm

    Appointments may be scheduled at www.longbeach.gov/appointment/financial-services

    By Telephone:
    (562) 570-5700
    Monday - Friday
    7:30am to 4:30pm

    Level Pay Plan

    The Level Pay (also known as Budget Bill) program calculates residential and business customer expected monthly usage and charges based on their past natural gas use and projected future rates for an entire year and divides this number by twelve. The result is a monthly Plan Amount, which is the amount paid for each month for a twelve month period. Each year, charges for actual consumption of natural gas service are compared to the Plan Amount. The difference between Actual Charges and Plan Amounts billed is known as the variance. As a result, every year, the Plan Amount is adjusted up or down to minimize the accumulation of variance balance on the account. Under the Level Pay Plan, customers may pay less than their actually use in the winter, but more than their actually use in the summer, and that accumulating a small variance is normal. So long as customer continues to make payments on time, customers will remain in Level Pay, unless they chose to exit the program.

    To enroll in this program, please contact:

    Utility Services
    Long Beach City Hall, Lobby Level
    411 W Ocean Blvd
    or call (562) 570-5700 Monday through Friday, 7:30am to 4:30pm

    Appointments may be scheduled through our appointment website.

    Third-Party Notification

    For elderly, disabled, or eligible persons with special health risks or medically necessary equipment, this service allows a customer to designate an additional individual to be notified prior to termination of services for non-payment of a utility bill. View application.

  • Discount Programs

    Low-Income Discount

    Customers who qualify will receive a 20% discount on their gas bills at their primary residence or non-profit group home. Eligible customers include:

    Low-Income Households:

    Households that meet certain qualifications and income requirements (see application below).

    Non-Profit Group Living Facilities:

    Includes nonprofit group living facilities and non-licensed facilities such as homeless shelters, women’s shelters, and group homes. Each resident must meet income requirements for a one-person household. Additional information on eligibility is available by calling (562) 570-2068.

    Download/Print applications are available in English and Spanish or you may apply online at: https://forms.longbeach.gov/Forms/GasDiscount. You may also obtain an application at the Long Beach City Hall, Lobby Level; the Main Library and Branches; the Neighborhood Resource Center, 425 Atlantic Avenue; Energy Resources, 2400 East Spring Street, or by calling (562) 570-2068. Applications should be returned to the address listed on the application.

    Home Energy Assistance Program (H.E.A.P.)

    This is a federally funded program that assists qualifying, low-income households in paying their winter gas and electric bills. A bill does not have to be delinquent for qualified persons to apply for assistance. H.E.A.P. runs from October 1st through September 30th each year. Customers may apply for H.E.A.P. assistance once each program year. To obtain an application, contact:

    Long Beach Community Action Partnership (LBCAP)
    117 W Victoria Street, Long Beach, CA 90805
    (888)351-4061

    Utility Users Tax Exemption Program

    Utility Users Tax Exemption Program includes the following benefits:

    • Twenty percent (20%) discount on gas services.
    • Exempts customer from paying the five percent (5%) Utility Users Tax on gas, water, electric, and telephone bills.
    • Provides an approximate $5.00 monthly water service charge credit.
    • Exempts customer from paying for Tier I water usage.
    • Provides reduced refuse/recycling rate.
    • Reduces $35.00 service establishment fee to $15.00, if you qualify within six months of establishing service.

    Eligible Customers From Either Program Include:

    Low-Income Senior Citizens: Customers must be at least 62 years of age, and meet certain income requirements.

    Low-Income Disabled: Customers who have a qualifying disability as defined in Section 223 of the Social Security Act (42 U.S.C. 423) and Section 102(b)(5) of the Developmentally Disabled Assistance and Bill of Rights Act [42 U.S.C. 6001(7)], and meet income requirements.

    Applications are accepted at any of the locations listed below. Prior to applying, call for guidelines and required proof of eligibility.

    Please call the Long Beach Senior Center, at (562) 570-3533 or 3534, and ask for details. Please allow up to six weeks for processing.

    Senior Citizens Center
    1150 East Fourth Street
    (562) 570-3533
    Apply in person from 9:00am to 4:00pm, Monday – Friday

    El Dorado Park Community Center
    2800 Studebaker Road
    (562) 570-3225 or 570-3229
    By Appointment Only

    Houghton Park Senior Center
    6301 Myrtle Avenue
    (562) 570-1640
    Assistance provided 9:00am to 3:00pm, Monday – Friday

    View/Download the UUTE (Utility Users Tax Exemption) Application
    Applications should be returned to the address listed on the application.

    Utility Users Tax Refund Program

    This program applies to qualified seniors and disabled customers, whose utilities are supplied through a master meter. These customers do not pay individual bills.

    • Gas, water and electricity are covered utilities
    • Applications are accepted once a year – Year 2023: from January 2 – March 1, 2023
    • You must reapply every year to receive your refund
    • The refund amount is $2.25 per month, per utility, times the number of months the applicant has resided at the location

    View/Download the UUTR (Utility Users Tax Refund) Application
    Applications should be returned to the address listed on the application.

    Additional Baseline Therm Allowance for Certain Medical Conditions

    Persons with a qualifying medical condition may receive additional therms of gas at the Tier 1 rate. A physician must certify the medical condition. View application.

  • COVID Relief Funds (Temporary Programs)

    Low-Income Household Water Assistance Program (LIHWAP) 

    LIHWAP is a temporary program that offers assistance for low-income Californians to help manage their residential water utility costs. Utility customers are required to submit an application and be approved to receive relief funds. Visit the LIHWAP program webpage or call (888) 351-4061 for more information.

    California Utilities Arrearage Payment Programs  

    The state of California, using funds provided by the State of California, recently approved two new programs available to utilities to specifically address utility bill debt that customers have accrued during the pandemic. The City of Long Beach Utilities will apply for funds on behalf of their utility customers. Customers do not need to take any action.

    For more information on gas services, visit the CAPP program webpage.

    What is the 2022 California Arrearage Payment Program Bill Credit?
    The 2022 California Arrearage Payment Program, or 2022 CAPP, is a state program to help pay residential customers’ eligible past due energy utility bills that increased during the COVID-19 pandemic. 2022 CAPP reduces qualified customers’ unpaid energy bills by directly applying a credit to their utility bills. Customers do not need to apply for 2022 CAPP and assistance will be distributed by state utility companies electing to participate in 2022 CAPP.

    2022 CAPP bill credits are a courtesy of the State of California and are targeted to help residential utility customers that fell behind on their energy bills because of the economic impacts of the COVID-19 pandemic. Residential customers may qualify for a 2022 CAPP credit if they had an unpaid energy utility bill for services provided during the COVID-19 pandemic relief period of March 4, 2020 to December 31, 2021.

    How will I know if I qualified for 2022 CAPP? 
    Energy utilities that apply for and receive 2022 CAPP funds are responsible for distributing 2022 CAPP benefits to eligible residential utility customers. Customers that qualify for a 2022 CAPP benefit will automatically receive a credit on their energy utility bill. The credit will be labeled “2022 California Arrearage Payment Program Bill Credit,” “2022 Cal. Arrearage Payment Program Credit,” or “2022 CAPP Credit.” Customers may also be notified through another statement from their energy utility. Energy utility customers don’t need to apply to receive a CAPP credit. Energy utilities apply on behalf of all eligible residential customers. Commercial accounts are not eligible for 2022 CAPP. Eligibility for a 2022 CAPP benefit and the amount of a bill credit will vary depending on the utility and program rules.

    What if I still owe money on my energy bill after 2022 CAPP?
    Under 2022 CAPP, your energy utility company is required to offer payment plans to residential customers with a remaining balance after a 2022 CAPP benefit has been applied to their account. Contact Long Beach Utilities to learn about payment plans and other programs that may be available to help you pay your bill and reduce your energy costs.

    In addition to 2022 CAPP, the State of California may also be able to help residential households through the Low Income Home Energy Assistance Program (LIHEAP) – which provides financial assistance to help low-income households pay their energy bills.

    2022 CAPP provides a number of consumer protections for customers that are eligible to receive a 2022 CAPP benefit. Utilities that apply for 2022 CAPP funding are required to:

    • Not disconnect customers with arrearages accrued during the COVID-19 pandemic bill relief period while CSD reviews and approves all pending 2022 CAPP applications.
    • Waive late fees and accrued interest for customers awarded a CAPP benefit.
    • Not disconnect a 2022 CAPP recipient’s utility service for 90 days after a 2022 CAPP benefit is applied, regardless of the balance owed.
    • Notify customers of the option to enter into an extended payment plan, with late fees and penalties waived, if they received a 2022 CAPP benefit and have a remaining balance after that benefit is applied.