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Utility Assistance

Flexible Payment Options

Payment Arrangement Plan

A plan to assist customers with their utility bills by spreading the charges over several months.

Residential, business or industrial customers with higher than normal utility bills resulting from a leak, or an exceptional circumstance that caused the bill to exceed more than two times the average bill may apply for a payment arrangement plan, or the customer experienced financial hardship due to COVID-19 between March 2020 through September 2021.

Customers applying for payment arrangements are required to make an initial payment established by the Utility. Charges for restoration of services, such as reconnection fees and deposits where applicable must be paid in addition to the arranged amount due. Payments may be made by phone with Visa or MasterCard or in person by cash, check, or money order. A cash payment at an authorized retail location is acceptable. Payment made at a retail location must be posted to the utility account before entering a payment arrangement in our billing system.

The remaining balance will be installments or divided, depending on the utility account balance. The installment amount plus the current month's bill will be required on a specified due date each month. Late charges will not incur while the payment arrangement is in effect. A late payment or lesser amount will forfeit the payment arrangement.

Active gas and water services will remain uninterrupted as long as the conditions of the payment arrangement are honored.


+Apply Online

Long Beach City Hall, Lobby Level
411 W Ocean Blvd
Monday - Friday
7:30am to 4:30pm

Appointments may be scheduled at www.longbeach.gov/appointment/financial-services

BY TELEPHONE: (562) 570-5700
Monday - Friday
7:30am to 4:30pm

Level Pay Plan

The Level Pay (also known as Budget Bill) program calculates residential and business customer expected monthly usage and charges based on their past natural gas use and projected future rates for an entire year and divides this number by twelve. The result is a monthly Plan Amount, which is the amount paid for each month for a twelve month period. Each year, charges for actual consumption of natural gas service are compared to the Plan Amount. The difference between Actual Charges and Plan Amounts billed is known as the variance. As a result, every year, the Plan Amount is adjusted up or down to minimize the accumulation of variance balance on the account. Under the Level Pay Plan, customers may pay less than their actually use in the winter, but more than their actually use in the summer, and that accumulating a small variance is normal. So long as customer continues to make payments on time, customers will remain in Level Pay, unless they chose to exit the program.

To enroll in this program, please contact:

Utility Services
Long Beach City Hall, Lobby Level
411 W Ocean Blvd
or call (562) 570-5700 Monday through Friday, 7:30am to 4:30pm

Appointments may be scheduled at www.longbeach.gov/appointment/financial-services

Home Energy Assistance Program (H.E.A.P.)

This is a federally funded program that assists qualifying, low-income household in paying their winter gas and electric bills. A bill does not have to be delinquent for qualified persons to apply for assistance. H.E.A.P. runs from October 1st through September 30th each year. Customers may apply for H.E.A.P. assistance once each program year. To obtain an application, contact:

Long Beach Community Action Partnership (LBCAP)
117 W Victoria Street, Long Beach, CA 90805

Additional Baseline Therm Allowance for Certain Medical Conditions

Persons with a qualifying medical condition may receive additional therms of gas at the Tier 1 rate. A physician must certify the medical condition. View application.

Third-Party Notification

For elderly, disabled, or eligible persons with special health risks or medically necessary equipment, this service allows a customer to designate an additional individual to be notified prior to termination of services for non-payment of a utility bill. View application.

Discount Programs

Low-Income Discount

Customers who qualify will receive a 20% discount on their gas bills at their primary residence or non-profit group home. Eligible customers include:

Households that meet certain qualifications and income requirements (see application below).

Includes nonprofit group living facilities and non-licensed facilities such as homeless shelters, women’s shelters, and group homes. Each resident must meet income requirements for a one-person household. Additional information on eligibility is available by calling (562) 570-2068.
Download/Print applications are available in English and Spanish or you may apply online at: https://forms.longbeach.gov/Forms/GasDiscount. You may also obtain an application at the Long Beach City Hall, Lobby Level; the Main Library and Branches; the Neighborhood Resource Center, 425 Atlantic Avenue; Energy Resources, 2400 East Spring Street, or by calling (562) 570-2068. Applications should be returned to the address listed on the application.

Utility Users Tax Exemption Program

Utility Users Tax Exemption Program includes the following benefits:
  • Twenty percent (20%) discount on gas services.
  • Exempts customer from paying the five percent (5%) Utility Users Tax on gas, water, electric, and telephone bills.
  • Provides an approximate $5.00 monthly water service charge credit.
  • Exempts customer from paying for Tier I water usage.
  • Provides reduced refuse/recycling rate.
  • Reduces $35.00 service establishment fee to $15.00, if you qualify within six months of establishing service.

Low-Income Senior Citizens: Customers must be at least 62 years of age, and meet certain income requirements.

Low-Income Disabled: Customers who have a qualifying disability as defined in Section 223 of the Social Security Act (42 U.S.C. 423) and Section 102(b)(5) of the Developmentally Disabled Assistance and Bill of Rights Act [42 U.S.C. 6001(7)], and meet income requirements.

Applications are accepted at any of the locations listed below. Prior to applying, call for guidelines and required proof of eligibility.

Please call the Long Beach Senior Center, at (562) 570-3533 or 3534, and ask for details. Please allow up to six weeks for processing.

Senior Citizens Center
1150 East Fourth Street
(562) 570-3533
Apply in person from 9:00am to 4:00pm, Monday – Friday

El Dorado Park Community Center
2800 Studebaker Road
(562) 570-3225 or 570-3229
By Appointment Only

Houghton Park Senior Center
6301 Myrtle Avenue
(562) 570-1640
Assistance provided 9:00am to 3:00pm, Monday – Friday

View/Download the UUTE (Utility Users Tax Exemption) Application
Applications should be returned to the address listed on the application.

Utility Users Tax Refund Program

This program applies to qualified seniors and disabled customers, whose utilities are supplied through a master meter. These customers do not pay individual bills.

  • Gas, water and electricity are covered utilities.
  • Applications are accepted once a year – Year 2021: from January 1 – March 1, 2021.
  • You must re-apply every year to receive your refund.
  • The refund amount is $2.25 per month, per utility, times the number of months the applicant has resided at the location.

View/Download the UUTR (Utility Users Tax Refund) Application
Applications should be returned to the address listed on the application.