Home Technology & Innovation TID28 - Technology & Innovation Department Strategic Plan

TID 28

Technology and Innovation Community WorkshopTID28 is a four-year plan with 31 projects to improve the City’s computer systems and digital services. The plan modernizes City technology, making it safer and easier to use. It supports the City’s goals for the 2028 Olympics and the City’s 2030 vision. 

The objectives of TID28 are to:

  1. Make technology reliable and secure for city workers and residents.

  2. Give clear priorities and actions the City can follow.

  3. Help departments work together on citywide tech needs.

Where to read the full roadmap  

See our progress  

  • Live project dashboard (shows progress on the 31 projects):

HIGH TECH INFRASTRUCTURE MASTER PLAN

This plan focuses on the basic technology the City needs to run services. It looks at hardware, networks, and systems that the City depends on.  

Main areas and what we are doing.  

Fiber network  

  • Build a city fiber backbone and side lines so City buildings and neighborhoods are connected.  

  • Extend fiber access across the city's 52 square miles.  

  • Support the City’s digital inclusion work (helping people get online).  

Outdated equipment  

  • Replace old servers, storage, and phone systems that no longer work well.  

  • Set routine hardware refresh cycles to prevent them from becoming outdated.  

Technology systems  

  • Add or improve software that helps staff respond to public requests (for example, a customer service tracking system called Go Long Beach).  

  • Move more documents to digital storage to reduce paper and speed up work.  

  • Build stronger cybersecurity to protect systems and data.  

Public safety communications  

  • Replace outdated radios used by public safety teams to ensure reliable communication during emergencies. 

DIGITAL INCLUSION ROADMAP (STRATEGIC PLAN)

  • Approved by City Council in June 2021. 

  • Designed with help from community members and partners. 

  • Goal: make sure everyone in Long Beach can access the internet, learn computer skills, and get devices if needed. 

  • Focus areas include: training and skills, affordable internet, device access, and community outreach. 

SMART CITY INITIATIVE

The Smart City Initiative promotes the use of new technologies to improve city life and operations. The city adopted this strategy in March 2021, with input from the public, staff, and representatives from the technology industry.
 
What it aims to do
  • We use data and technology to improve services and city planning.
  • We work with local businesses and community groups on technology projects.
Guiding principles
  • We design for equity—ensuring tech helps everyone, especially underserved communities.
  • We earn public trust by protecting privacy and being open about data.
  • We cultivate local expertise by supporting local tech businesses and job training.
  • Build civic resilience by using data to respond more effectively to city problems. 

 Learn more about the Long Beach Smart City Initiative.

OTHER HIGHLIGHTS

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