TID 26 Strategic Planning
The Technology vision for the City is that “We are technology and data informed”. Technology is fundamental to how we function. From our “Go Long Beach” app to permit management software, technology is instrumental to improving the lives of our residents, serving our businesses, and providing a high-quality experience for visitors. It is equally important to give City staff the technological tools and skills to succeed. Our city is committed to creating technology and data-informed solutions to maximize our collective impact and our ability to serve, understand, engage and meet the expectations of our residents. City staff seek a work environment that is transparent, collaborative, and empowering. These growing demands inform the technology mission and vision for the City. Over the next several years, we will invest in vital technology and learning opportunities for all City staff, to improve our resiliency in the face of uncertainties and to foster a culture of civic pride so we may passionately and equitably serve all Long Beach residents.
The current mission statement of the Technology & Innovation Department is to provide a customer-focused environment that integrates people, process and technology to increase the efficiency and effectiveness of City services. We do this by...
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Providing the City Workforce with a fast and reliable communications infrastructure.
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Enhancing workforce productivity by delivering cost effective technology products and support services.
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Ensuring the confidentiality, integrity and availability of the City’s information and the security of the City’s network and
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Providing innovative solutions to enable open and transparent government in partnership with the City departments.
Each year, TID updates its progress and strategic plans in the annual budgeting process and throughout the year, TID updates its strategic plans through memos and updates to City Council and through updates to the resident-led Technology and Innovation Commission. In 2017, City Council approved the Critical Needs in Technology plan to address foundational infrastructure that was at the end of its life. In 2021, City Council approved both the Digital Inclusion Roadmap and the Smart City Strategy. Both of these plans are components of TID’s strategic planning process and also are components of the City’s 2030 Strategic Vision. This year, TID is working to create a short-term information technology strategic plan that articulates a clear and achievable vision, principles, strategic focus and implementation roadmap to have in place by the end of 2026 to align with the City's 2030 Strategic Vision themes of ensuring people have access to technology to learn, communicate, engage, and thrive and that the City is technology and data informed. This plan is called TID 26 and seeks to accomplish the following goals:
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Support existing IT operational and business needs while building the foundation for achieving new strategic priorities.
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Embrace human-centered digital offerings.
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Align with and advance the City's equity, accessibility and inclusion goals so all Long Beach residents, businesses and visitors can benefit from City services.
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Serve as the north star to guide how technology projects and services are delivered.
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Communicate strategic priorities to TID staff and other City departments.
Read the full press release to learn more about the survey and workshop series and TID's efforts toward developing TID 26. In addition to resident, business owner and visitor feedback, TID 26 incorporates feedback from TID employees, citywide staff and key City stakeholders.
HIGH TECH INFRASTRUCTURE MASTER PLAN
The High-Tech Infrastructure Master Plan tasked TID with continually evaluating and improving the core technology infrastructure to enable the City to pursue innovative, efficient, inclusive, reliable and secure services for the government, business and community environments. The plan aimed to modernize outdated equipment and establish an infrastructure lifecycle, to leverage and expand citywide fiber connectivity, and to improve and secure technology services.
Under the High Tech Infrastructure Master Plan, TID proposed the Critical Needs in Technology Program in December 2017 to address foundational infrastructure that was at its end-of-life and incapable of supporting the new Enterprise Resource Planning, the new Civic Center and the City’s business needs. The Critical Needs in Technology Program had four major areas:
FIBER NETWORK:
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Establish a fiber backbone and lateral network to connect City buildings and bring the fiber path within two (2) miles of any location within the 52 square-mile City.
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Provide a foundation for the City’s Digital Inclusion initiative.
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More information can be found at the Fiber Network Infrastructure Program update and in this presentation to the Technology & Innovation Commission.
OUTDATED EQUIPMENT:
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Modernize the technology infrastructure that support the City's business needs, including the data center, compute and storage infrastructure, data and voice telecommunications
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Establish a lifecycle process for maintaining technology infrastructure capabilities, supportability, performance, and security.
TECHNOLOGY SYSTEMS:
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Implement a Customer Relationship Management (CRM) to provide better tracking and response to constituent service requests called Go Long Beach.
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Implement document imaging to reduce paper and improves efficiency.
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Develop cybersecurity initiatives to combat attacks that take down systems and destroy data.
PUBLIC SAFETY COMMUNICATIONS:
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Replace outdated radios that are an increased risk to public safety operations.
The High-Tech Infrastructure Master Plan and the Critical Needs in Technology Program illustrates TID’s commitment to strategies to modernize our technology infrastructure to enhance security and bring new services to the City’s residents, businesses, visitors, and ongoing operations.
DIGITAL INCLUSION ROADMAP (STRATEGIC PLAN)
In June 2021, the Long Beach City Council approved the Digital Inclusion Roadmap (Strategic Plan) that was co-created with community members and local stakeholders. This Roadmap is a blueprint for ensuring that everyone in Long Beach has equitable access and use of computer literacy training, the Internet, technology devices and other digital inclusion resources and services. The foundation of the Roadmap includes a vision statement, goals, objectives and strategies for advancing digital inclusion through a Collective Impact Approach and equity lens in the following focus areas (e.g. capacity, connectivity, technology). Two major components of the Roadmap development included stakeholder and community engagement.
SMART CITY INITIATIVE
In March 2021, Long Beach achieved a significant milestone by adopting a Smart City Strategy that provides guiding principles, strategies, and objectives for the City to leverage advancements in emerging technology to improve operational efficiencies and outcomes for residents. The approval of the Smart City Strategy was a culmination of 18 months of community, staff, and tech industry input from over 800 people on how to position Long Beach as a “smart” city.
The Smart City Strategy provides a series of policies, programs, strategic priorities, and principles to coordinate a citywide approach to leveraging emerging technology across all City Departments. The Smart Cities Program Manager leads the implementation of the strategy and cultivation of the local ecosystem of technology partners and community members. Learn more about the Long Beach Smart City Initiative.
THE GUIDING PRINCIPLES OF THE SMART CITY INITIATIVE INCLUDE:
- Design for Equity: Reducing historic inequities and disparities by ensuring technology advancements are accessible to all and improve quality of life for communities that have been underserved.
- Earn Public Trust: Building public confidence through excellence in data privacy, data transparency, and community engagement.
- Cultivate Local Expertise: Promoting place-based growth by supporting Long Beach entrepreneurs and businesses, improving workforce job-readiness, and building partnership networks
- Build Civic Resilience: Improving capacity to respond to the most pressing civic challenges using data-informed decision-making.
