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Plan and Current Efforts


The City of Long Beach is in the process of co-creating a Digital Inclusion Roadmap (strategic plan) with community members and local stakeholders. This Roadmap will be a blueprint for ensuring that everyone in Long Beach has equitable access and use of digital literacy training, the Internet, technology devices and other digital inclusion resources. The foundation of the Roadmap will include a vision, goals, objectives, performance indicators and strategies for advancing digital inclusion through a collective impact approach and equity lens in the following focus areas (e.g. capacity, connectivity, technology). Once the Roadmap has been developed, City staff will work closely with the community and local stakeholders to develop action plans for implementation. The Roadmap is scheduled to be developed by December 2020.

Stakeholder Engagement Process

City staff are convening a Digital Inclusion Stakeholder Committee with local stakeholders that represent a broad range of sectors and lived experiences including members of the community, public libraries, private technology companies, non-profits, housing entities, cultural organizations, community-based organizations, K-12/higher education institutions, public health entities, Internet services providers and City departments. The 50-person multidisciplinary Committee is providing strategic guidance, vision and oversight on the development of the Roadmap.

Community Engagement Process

City staff are implementing community outreach and engagement efforts for the development of the Roadmap. City staff are engaging communities most affected by the digital divide through community pop-ups, community workshops and a community forum. Some of the equitable and inclusive community engagement approaches include partnering with local trusted community partners and using artmaking and storytelling as a way for community members to share their knowledge and lived experiences for the Roadmap.

Roadmap Development documents


The COVID-19 pandemic has significantly heightened the digital divide in Long Beach. To ensure that unconnected and underconnected communities in Long Beach have equitable access and use of digital literacy training, the Internet and technology devices during COVID-19, the City is convening the COVID-19 Digital Inclusion Response Working Group. The Working Group will be implementing COVID-19 digital inclusion strategies through partnerships, collaboration and funding opportunities. The main principles of the Working Group include equity, inclusion and collective impact.

The Working Group will be prioritizing the following focus areas:

  • Short-term/quick win strategies from the draft Digital Inclusion Roadmap
  • Strategies recommended from the National Digital Inclusion Alliance (NDIA) Local Government COVID-19 Digital Inclusion Response
  • Digital Inclusion-related strategies recommended as part of the City’s approved Economic Relief Package
  • Strategies recommended from the Working Group

Working Group Documents

DIGITAL INCLUSION Initiative updates (memorandums)


The City’s Technology and Innovation Commission (TIC) conducted a community-based digital inclusion survey to assess how Long Beach residents are currently accessing the Internet and the barriers they face to connect to Internet services. The survey was provided in the four languages covered under the City’s Language Access Policy which includes English, Khmer, Spanish and Tagalog. The survey was distributed at local community hubs around Long Beach. The summary report includes strategic recommendations for advancing digital inclusion efforts citywide. The survey analysis and recommendations will be incorporated into the development of the Roadmap.

Citywide Fiber Network Infrastructure

City staff are in the process of identifying potential partners for the Citywide Fiber Network Infrastructure Plan that will expand the City's fiber municipal network infrastructure. Increased fiber will improve wired and wireless connectivity throughout Long Beach to advance the City's business and functional operational needs, public safety requirements, digital inclusion goals, and economic development goals. The City owns approximately 50 miles of fiber optic cable throughout Long Beach and another 13 miles is currently being built. To ensure that high quality services are available to all areas of the City, it is important to expand capacity and connect all City facilities to the fiber infrastructure network. The City expects to make recommendations in the next 12 months. The PowerPoint presentation provides an overview of the Citywide Fiber Network Infrastructure project.