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Strategic Planning

In TID, strategic planning means we identify the future needs of the City, define and propose technology plans to meet those needs, and then ultimately, prioritize and implement those technology programs to enable the City to innovate and to be more efficient.

Beginning in 2015, the City began to prioritize technology as a fundamental capability to enable civic engagement, stimulate growth, create jobs, improve neighborhoods, and improve City services.  We launched several citywide technology programs, including an Enterprise Resource Planning System, a new Civic Center, and a High-Tech Infrastructure Master Plan.  These citywide technology programs were ambitious, complex, and highly impactful to the future of the City.  These citywide technology programs, along with technology projects that directly support the 23 diverse city departments, drive and influence TID’s strategy, plans and priorities today.

Each year, TID updates its progress and strategic plans in the annual budgeting process and throughout the year, TID updates its strategic plans through memos and updates to City Council and through updates to the Technology and Innovation Commission.  In the coming year, TID plans to update its long-term strategic plan in an effort called TID25.

Below is a highlight of some of the current and future programs anticipated for the strategic plan:

ENTERPRISE RESOURCE PLANNING

Migrating our critical Financial and HR/Payroll systems away from the City’s mainframe computer and 1970’s technology represents a multi-generational leap that will benefit every department, and will bring a wealth of citywide improvements, including major advances in efficiency, transparency, and controls. It will also significantly improve information for decisions by management and elected officials. The Enterprise Resource Planning System successfully implemented a new financials system, replacing a decades-old financial system and is currently implementing a new human resources system to replace the decades-old human resource system.

Phase 1 of Munis, the City’s new Enterprise Resource Planning (ERP) system, went live on April 15, 2019. The City is currently implementing Phase 2 which includes HR/Payroll and Budgeting.

CIVIC CENTER

The Civic Center reimagined, constructed and replaced three of the City’s main government buildings including the primary IT data center to serve the City over the next 40+ years.  The Civic Center was the largest municipal public-private partnership (P3) in the nation and North America’s first municipal Design-build-finance-operate-maintain (DBFOM) project, bringing significantly new challenges to the City and TID.  While the construction and transition into the new award-winning (links to SOM, Edgemoor, Clark), Civic Center was completed in summer of 2019, the stabilization and optimization of the civic center technology systems continues today. 

HIGH TECH INFRASTRUCTURE MASTER PLAN

The High-Tech Infrastructure Master Plan tasked TID with continually evaluating and improving the core technology infrastructure to enable the City to pursue innovative, efficient, inclusive, reliable and secure services for the government, business and community environments.  The plan aimed to modernize outdated equipment and establish an infrastructure lifecycle, to leverage and expand citywide fiber connectivity, and to improve and secure technology services.

Under the High Tech Infrastructure Master Plan, TID proposed the Critical Needs in Technology Program in December 2017 (link) to address foundational infrastructure that is at its end-of-life and incapable of supporting the new Enterprise Resource Planning, the new Civic Center and the City’s business needs.  The Critical Needs in Technology Program had four major areas:

FIBER NETWORK:
  • Establish a fiber backbone and lateral network to connect City buildings and bring the fiber path within two (2) miles of any location within the 52 square-mile City.
  • Provide a foundation for the City’s Digital Inclusion initiative.
  • More information can be found at the Fiber Network Infrastructure Program update and on our website
OUTDATED EQUIPMENT:
  • Modernize the technology infrastructure that support the City's business needs, including the data center, compute and storage infrastructure, data and voice telecommunications
  • Establish a lifecycle process for maintaining technology infrastructure capabilities, supportability, performance, and security.
TECHNOLOGY SYSTEMS:
  • Implement a Customer Relationship Management (CRM) to provide better tracking and response to citizen service requests.
  • Implement document imaging to reduce paper and improves efficiency.
  • Develop cybersecurity initiatives to combat attacks that take down systems and destroy data.
PUBLIC SAFETY COMMUNICATIONS:
  • Replace outdated radios that are an increased risk to public safety operations.

The High-Tech Infrastructure Master Plan and the Critical Needs in Technology Program illustrates TID’s commitment to strategies to modernize our technology infrastructure to enhance security and bring new services to the City’s residents, businesses, visitors, and ongoing operations.


DIGITAL INCLUSION ROADMAP (STRATEGIC PLAN)

The City of Long Beach is in the process of co-creating a Digital Inclusion Roadmap (strategic plan) with community members and local stakeholders. This Roadmap will be a blueprint for ensuring that everyone in Long Beach has equitable access and use of digital literacy training, the internet, technology devices and other digital inclusion resources.

The foundation of the Roadmap will include a vision, goals, objectives, performance indicators and strategies for advancing digital inclusion through a collective impact approach and equity lens in the following focus areas (e.g. capacity, connectivity, technology). Once the Roadmap has been developed, City staff will work closely with the community and local stakeholders to develop action plans for implementation.

SMART CITY INITIATIVE

TID is leading an effort to develop a Smart City Strategy that will provide the City of Long Beach with a framework to successfully leverage advancements in emerging technology and data management to meet the needs of our residents while improving our internal operating practices. Learn more about the Long Beach Smart City Initiative.

THE DRAFT GUIDING PRINCIPLES OF THE SMART CITY INITIATIVE INCLUDE:

    1. Design for Equity: reducing historic inequities and disparities by ensuring technology advancements are accessible to all and improve quality of life for communities that have been underserved

    2. Earn Public Trust: building public confidence through excellence in data privacy, data transparency, and community engagement
    3. Cultivate Local Expertise: promoting place-based growth by supporting Long Beach entrepreneurs and businesses, improving workforce job-readiness, and building partnership networks
    4. Build Civic Resilience: improving capacity to respond to the most pressing civic challenges using data-informed decision-making