Technology & Innovation

Agility

Adapt and evolve
at the pace of our:
community,
partners,
colleagues, and
emerging
situational needs.

• Embrace change in all aspects of business processes and technology development.
• Build a culture of collaboration and innovation that encourages curiosity and allows room for failure to facilitate growth and gain experience.
• Incorporate input/feedback from community, partners, colleagues to drive/determine positive outcomes.
• Be proactive with ideas/solutions prepared ahead of time to quickly respond to unexpected events.
• Be iterative and experimental in approaches to solving issues, challenges and problems.

Inclusivity

Cultivate a safe environment of diverse: talents, perspectives, identities, and backgrounds.

• Be part of providing a safe and supportive space for employees of all backgrounds and identities by taking space for yourself and making space for others.
• Realize that you belong; your ideas and voices are welcomed and heard, just as you honor the ideas and voices of others.
• Address statements/actions made against members of a marginalized group when you hear them.
• Use an equity lens, which means being thoughtful and inclusive in all decisions on policies, practices, programs, projects, events and budgets.
• Model inclusive language and respect others’ pronouns.

Excellence

Be the best version of yourself today and every day.

• Take ownership and pride in your work and show dedication in everything you do since the residents of Long Beach are counting on you.
• Lead by example; guide others through your behavior and not just your words.
• Follow through on your words and commitments.
• Keep good health and engage in self-care to allow you to be your best.
• Show up to work with your whole self.

Exploratory Mindset

Be open, curious, creative, and committed to growth.

• Acknowledge that there may be better answers or solutions than you suspect, assume, or prescribe.
• Fail gloriously, by seeing failure as temporary and growing from it by celebrating mistakes and sharing lessons learned.
• Celebrate wins and share knowledge gained.
• Be curious, ask “why” questions to get to root causes, and strive to never stop learning.
• Engage your colleagues, teams, clients, and others to hear varied perspectives and actively listen to their ideas and answers; good ideas can come from anywhere.

Respect

Treat all individuals with dignity, empathy, and understanding.

• Pay direct attention when someone has something to say and refrain from doing other tasks; use constructive language when there are differences in order to convey a point.
• Value the time and workload of others.
• Assume good intentions from others, express gratitude, and extend grace to yourself and others.
• Practice humility; acknowledge mistakes; turn errors into a learning experience.
• Treat others how they want to be treated (platinum rule); be aware of your words and actions and how they affect others.

Integrity

Act with honor regardless of who is or is not watching; be mindful of our roles as public servants.

• Treat everyone with respect and value others’ opinions.
• Take responsibility and accountability for your actions and words.
• Refrain from personal gossiping and sharing confidential information governed by City policy.
• Practice open communication even when the topic is difficult by being transparent and honest.
• Adhere to ethical principles for all situations and circumstances; follow the City’s Code of Conduct and Ethics.

Transparency

Be proactive and candid in sharing information with others.

• Explain the why behind processes and procedures; and be open to changes, suggestions, and exceptions that result in better outcomes.
• Share information and knowledge freely with others to improve results.
• Create spaces for open dialogue, seek feedback and encourage questioning.
• Establish trust by communicating accurately and at the right time with others.
• Follow up in a timely manner with emails, voicemails, and other requests.