Technology Engagement and Support Bureau
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The Technology Engagement and Support Bureau (TES) provides internal support to city departments and assists the public with cable-related issues. This bureau comprises three specialized divisions that work together to ensure seamless operations and efficient resolution of technology-related problems. Here, you can learn more about the divisions that make up TES and how they serve the community.
Desktop Support Division handles the following functions internally for City Departments:
- Technology Help Desk
- Desktop, laptop, and Windows tablet deployment and support for all City Departments
- Mobile device support, including iPhones, iPads, and MiFi devices
The Video Communications Division Responsibilities:
- LBTV - the City's government access, cable TV channel
- Cable Franchise Regulation
- City Video Production
- Audio/Visual Meeting and Event Support
Asset Management Division Duties for all City Department:
- Office Services, including Reprographics and mail and internal messenger services
- Asset management
- Managed print services support
- Computer replacement program
