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About Technology Innovation

About Our Department

The Technology and Innovation Department is a City Manager department within the Long Beach organization. With about 178 FTEs and an operating budget of around $75m, we are organized into 5 main bureaus. We are a full service organization providing a centralized resource managing the full range of information technology and related services across the City’s operations in support of the City’s business objectives. Twenty-four hours a day, seven days a week, TI provides service to customers who rely on our extensive information and communications technology infrastructure.

Specific services include Internet and Intranet, a variety of digital services, business information systems and geographic information systems, voice and data networks, radio communications, virtual meeting support, management of personal computers, printing, mobility, audio/video systems, network camera infrastructure, help desk, and data center operations. In addition, TI will continue to function as a convener and collaborator on issues of digital inclusion, privacy, smart cities, and digital engagement to improve residents' quality of life.

“It is our mission to provide a customer-focused environment that integrates people, processes, and technology to increase the efficiency and effectiveness of City services.”

Through our collaborative efforts with departments, we have learned that the intelligent application of technology in the right places at the right times is one of the most universally supported ideals that will make us a premier organization. Leadership in all departments identified this objective as critical to organizational excellence. During this time of economic challenge especially, the consensus is that one of the best investments the City can make is in technology solutions that enable smarter business processes, which result in more efficient delivery of services. In TI we have developed initiatives specifically designed to capitalize on technology investments while supporting the City’s goals and strategies over the long term. Together with our business partners in the other City departments, we have one common objective: to transform the City of Long Beach.

TI is structured as a strongly matrixed organization with a blend of resource teams and a prominent process management presence that accentuates reliable, repeatable processes. The result is a practical capacity to streamline workflows and execute initiatives with agility.

TI Organization Chart

TI remains committed to pursuing government reform initiatives. This includes further centralizing technology management by consolidating services. Through these and other efforts, TI has become more efficient while maintaining a high level of customer service and an increasingly complex range of services. The Department continues to adapt and institutionalize innovations implemented during the COVID-19 response.