One Number
What We're Doing
The Technology and Innovation Department (TID) launched a new system called One Number that enables all City of Long Beach (City) services to be reachable through a single phone number, (562) 570-5000. The purpose of this project is to improve access to non-emergency City services for Long Beach residents, businesses, and visitors.
This system uses the latest speech recognition technologies to connect callers to the phone line for the correct City department. For example, instead of hearing a menu-driven prompt, such as “for Utility Customer Service, please press 1,” the resident will hear a prompt, such as “Please tell me what you’re calling about.” Then, when the caller responds, they will be automatically routed to the correct phone line.
+Memo: One Number Update – Soft Launch October 27, 2021
