PRESS RELEASE

Long Beach, CA – The City of Long Beach Department of Health and Human Services (Health Department) has launched a new data dashboard for the Community Crisis Response (CCR) team, a five-person team that responds to a subset of calls-for-service to provide mental health support, health education and resource navigation for community members in need. The dashboard, which will be updated bi-weekly, hosts information about the amount, types and outcomes of the calls for service the CCR is dispatched to and will serve as a platform for providing interactive and timely information to the public. 

“Offering an unprecedented look into the real-time impact of their efforts in our communities, this new dashboard highlights the pivotal work of the Community Crisis Response Team,” said Mayor Rex Richardson.

The CCR Data Dashboard offers a comprehensive look at calls for service that the team has responded to since its launch in July 2023. The dashboard is comprised of data collected from the City’s Emergency Communication Center, Long Beach Police Department and from CCR’s data portal. The dashboard will allow users to view data related to call types, response times, demographics of those who receive services from the team, and call outcomes.

The dashboard was modeled after other jurisdictions that operate teams similar to CCR. The data dashboard is one of the tools being used to inform the City’s local implementation of CCR within Long Beach while supporting the City’s response to the mental health needs of the community. By providing timely, recent data, the Health Department can enhance current initiatives using an equity lens.

“The innovative approach of the CCR Data Dashboard will empower the community with transparency and insights into the critical services provided during these times of crisis,” said Health Department Director Alison King.

When responding to calls for service, the team focuses on offering emotional de-escalation, connection to resources and referrals, and transportation to appropriate care services. Receiving support from the CCR team is voluntary, which means community members may choose to engage in or decline services offered when the team arrives on scene. The team may also receive calls where the person identified for support is no longer located where they were reported to be. These instances may result in a call that is unresolved.  

The CCR Team currently serves West Long Beach and Downtown. To learn more about the Community Crisis Response Team, visit longbeach.gov/ccr.

Community members who may be seeking ways to support someone through connection to services or who are seeking referrals related to mental health or basic needs support are encouraged to call the City’s nonemergency line at 562.435.6711. Anyone experiencing a mental health crisis requiring immediate attention is encouraged to call 9-1-1. For more mental health resources and to learn how to support a family or friend with their mental health needs, visit longbeach.gov/mentalhealth.

About the City of Long Beach 
Long Beach is nestled along the Southern California coast and home to approximately 466,000people. As an award-winning full-service charter city, Long Beach offers the amenities of a metropolitan city while maintaining a strong sense of individual and diverse neighborhoods, culture, and community. With a bustling downtown and over six miles of scenic beaches, Long Beach is a renowned tourist and business destination and home to the iconic Queen Mary, nationally recognized Aquarium of the Pacific and Long Beach Airport, the award-winning Long Beach Convention and Entertainment Center and world-class Port of Long Beach.

For more information about the City of Long Beach, visit longbeach.gov/. Follow us on social to keep up with the latest news on Facebook, X, Instagram and YouTube. More information about the Long Beach Health Department is available at longbeach.gov/health and on Instagram, Facebook and X.