City of Long Beach 
Public Information Office
411 W. Ocean Blvd, 
Long Beach, CA 90802

City of Long Beach Named Top 10 Digital City Eight Years in a Row
City Moves Up to Number Four, Two Spots Above Previous Year
Lea Eriksen
CIO & Director
Technology and Innovation

For the eighth consecutive year, the City of Long Beach has been named a Top 10 Digital City, surpassing numerous other cities in a national survey that spotlights municipalities who align their technologies with city goals. Long Beach was recognized for its efforts to: improve the interactive experience for residents and others doing business with the City; save tax dollars through newfound efficiencies; boost transparency, cybersecurity, and engagement; and innovate through unique and exciting projects. The award ceremony will be held Thursday, November 8, 2018, in Los Angeles.

"We’re thrilled to be recognized as a Top 10 Digital City once again,” said Mayor Robert Garcia. “Across Long Beach, we’re leveraging technology to engage our residents, build up our economy, and ensure that all residents have access to opportunities, regardless of where they live."

The designation was based on the City’s progress in implementing the vision to build a robust, cost-effective, and fully integrated smart digital city, including:

  • Implementing a new customer relationship management system (CRM) and single City phone number using automated voice recognition, to effectively coordinate the City’s relationship with its residents to build trust and accountability. These tools will supplement the City’s mobile-responsive website, suite of mobile apps, and the City’s open data government portal, DataLB.
  • Prioritizing public safety through body-worn cameras, refreshing surveillance camera technology, and online crime mapping and reporting applications. The City’s innovative Justice Lab uses data-driven approaches to provide new tools to first responders to divert residents in need out of the criminal justice system and towards treatment and care.
  • Leading a massive technological change as the City moves to a state-of-the-art Civic Center with a new foundational technological infrastructure. The City plans to introduce a modern Enterprise Resource Planning (ERP) system, digitize paper-driven workflows through the City’s electronic document management system (EDMS), and invest in cybersecurity.
  • Producing award-winning Long Beach TV (LBTV) videos for City departments and engaging with communities through social media, monthly Facebook Live videos, and the new InsideLB blog to deliver articles and creative videos that communicate human interest stories related to the work the City does and highlight the amazing people that work and live in Long Beach. 

“Technology is at the core of our City, and we are honored to be recognized for our commitment to creativity and innovation,” said Lea Eriksen, Director of Technology and Innovation for the City of Long Beach. “We plan to build on our momentum this year and continue to invest in technology that builds businesses, connects communities and allows us to better serve all residents throughout Long Beach.”

The survey honors cities in five population classifications this year, with the City of Long Beach falling under the 250,000 – 499,999 population classification. Within this category, Long Beach placed fourth, up from sixth place in 2017, and scoring only below the Cities of Virginia Beach, VA (first place); Durham, NC (second place); Kansas City, MO (second place); and Mesa, AZ (third place).

“This year’s Digital Cities Survey winners are leading the nation when it comes to leveraging data to improve a wide range of city services and initiatives,” said Teri Takai, Executive Director of the Center for Digital Government. “Thanks to the efforts of these innovative cities, citizens now benefit from enhanced services as well as improved transparency and privacy protection efforts. Congratulations to the winners!” 

Now in its 18th year, the annual survey recognizes cities using technology to improve citizen services, enhance transparency and encourage citizen engagement. This annual survey was conducted by the Center for Digital Government, a national research and advisory institute focused on information technology policies and best practices in state and local government. The Center for Digital Government is a division of e.Republic, a national publishing, event, and research company focused on smart media for public sector innovation. 

About the City of Long Beach

Home to approximately 480,000 people, the multiple award-winning and the innovative City of Long Beach offers all the world-class amenities of a large metropolitan city while maintaining a strong sense of individual and diverse neighborhoods nestled together along the California coast. As a full-service charter city, Long Beach is home to the Queen Mary, Aquarium of the Pacific, several museums and theaters, a highly-rated school district, Long Beach Airport, the Port of Long Beach, as well as many award-winning City departments such as Health, Parks, Recreation and Marine, Development Services and more. The City also has a highly-respected university and city college, two historic ranchos, five hospitals, five golf courses, 171 parks, miles of beaches, marinas, bike paths, and a Bike Share program.

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About Technology and Innovation

The Technology and Innovation Department provides a centralized resource for technology deployment and support throughout the City. It is our mission to provide a customer-focused environment that integrates people, processes, and technology to increase the efficiency and effectiveness of City services. To learn more about Technology and Innovation, visit: