PRESS RELEASE

Today, the City of Long Beach launched a webpage and community information line to provide timely, transparent public information regarding the network security incident that was detected on Nov. 14.

As a result of the incident, and out of an abundance of caution, the City took certain systems offline late last night; these systems will remain offline until the City can safely and securely reintroduce them to the network, which could take several days. While the City’s full website is not available during this time, incident information is available and will be updated regularly at www.longbeach.gov. The webpage includes up-to-date information and resources, including links to current and upcoming City meetings and the City’s main social media pages where updates will be shared. It also has extensive lists of phone numbers for a variety of City services and departments. People may also call 562.570.INFO (4636) from 8 a.m. to 5 p.m. on weekdays for up-to-date information.

At this time, City Department phone lines, including emergency numbers, are operational, however, some non-emergency call centers are closed due to systems not being accessible. There is no indication that this incident has impacted the City’s public safety systems such as the Emergency Communications Center and emergency response from Police and Fire. The public should continue to dial 9-1-1 for emergencies or 562.435.6711 for non-emergency City services. There also has not been any major service disruptions at this point to the many other services the City provides. However, as the City works to resolve this incident, in some cases the public may experience some delays with non-emergency systems and services, and the City appreciates the public’s patience and understanding.

The City of Long Beach takes cyber security and data security very seriously. The City’s internal technology and cybersecurity teams, with the assistance of external cybersecurity professionals, are working diligently to identify the source and scope of the incident, assess potential vulnerabilities, and implement additional security measures, as well as gather recommendations on mitigation, response and recovery plans. As this is an ongoing investigation, additional details may emerge as the investigation continues.

The City is committed to keeping the public informed of any new developments and potential impacts to public services and to the community via www.longbeach.gov and the community information line at 562.570.INFO. People are also encouraged to follow the City’s social pages on Facebook, X and Instagram and follow the hashtag #LBAlert for updates.

Media inquiries may be directed to the City of Long Beach Joint Information Center at JIC@longbeach.gov or 562.570.NEWS.

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