INTERNAL AFFAIRS DIVISION
Internal Affairs Division
400 West Broadway
Long Beach, CA 90802
Contact:
Office (562) 570-7343
Fax (562) 570-8730
Hours:
8:00 a.m. - 5:00 p.m.
Monday - Friday
The Internal Affairs Division is responsible for investigating allegations of misconduct involving any member of the Police Department. Investigators are Police Department supervisors who receive specialized training in conducting personnel investigations. The investigative process is meant to provide a thorough, fair and objective review of misconduct allegations made by the public.
The Chief of Police has a legal mandate to ensure procedures exist for investigating complaints made by members of the public against Police Department personnel.
All allegations of misconduct are thoroughly and objectively investigated to maintain integrity within the organization and the trust and confidence of the community we serve, which has been developed through many years of hard work and dedication. For further information regarding the Internal Affairs Division, please refer to the How to File a Complaint section.
DEFINITIONS
- Demotion: The movement of an employee from one classification, grade, and/or salary step within a salary range to another classification, grade, or salary step resulting in a lower rate of pay.
- Dismissal: The permanent removal of an employee from City service.
- Documented Counseling: A counseling session to correct or improve performance that is documented.
- Documented Re-Training: Retraining on policy, procedure, or practice that is documented.
- Employee Resigned: Employee voluntarily separates service with the City.
- Exonerated: The investigation indicates that the act or acts did occur, but were justified, lawful and proper.
- Not Sustained: The investigation fails to discover sufficient evidence to clearly prove or disprove the allegation made in the complaint.
- Open: Case is in progress and under investigation.
- Other: The investigation reveals that the alleged act was not misconduct and best handled through counseling or training.
- Suspension: The temporary removal of an employee from City service for a specified period.
- Sustained: The investigation disclosed sufficient evidence to clearly prove the allegations made in the complaint.
- Unfounded: The investigation indicates that the act or acts complained of did not occur, or the individual named in the complaint was not involved.
- Verbal Counseling: A counseling session to correct or improve employee performance.
- Verbal Re-Training: Retraining on policy, procedure, or practice.
- Written Reprimand: A formal written reprimand as a result of a sustained finding of misconduct.

