Health & Human services

Community Crisis Response Team

The Community Crisis Response (CCR) team is an unarmed three-person team that responds to a subset of calls-for-service where mental health support, health education and resource navigation could support the safety and health outcomes for community members at the center of calls. 

Formerly known as the Alternate Crisis Response Team, the CCR team is one piece of Long Beach’s effort to improve overall community health and safety through programs and services that meet residents’ needs through health-based approaches. The program consists of specialized, non-law enforcement teams who respond to non-medical, non-violent calls-for-service with a focus on behavioral health and quality of life issues. The field team consists of a Crisis Intervention Specialist, Public Health Nurse and Peer Navigator. The CCR team is also supported by a Program Manager and a Team Supervisor who can provide supplemental support and consultation to the team as needs arise.

What We Do

The CCR team can provide:

• Crisis intervention support
• De-escalation for individuals
• General health education
• Suicide assessment and intervention
• Items for basic needs (e.g. hygiene, clothing, nutrition supplements, etc.)
• Triage to individuals requiring minimal medical aid Note: Individuals' injuries must not impact their ability to walk, function freely without assistance, remain cognizant, and be able to respond to questions accurately
• Transportation to appropriate resource such as the MSC, mental health urgent care, shelter, etc.)
• Resource navigation and referral support for services

CCR Dashboard

The CCR Data Dashboard offers a comprehensive look at calls that the team has responded to since its launch in July 2023. The dashboard is comprised of data collected from the City’s Emergency Communication Center, Long Beach Police Department and from the CCR’s data portal. The dashboard allows users to view data related to call types, response time, the demographics of those who receive services from the team, and the outcomes of the calls.

Frequently Asked Questions

• What service area and hours does CCR operate within?

  The CCR team responds to calls within West and, starting in early 2024, South Long Beach Monday through Friday from 10 a.m. to 5 p.m. 

• What police calls are eligible for CCR response?

  The following Police call codes will be eligible for diversion to the CCR team:

  5150	Mental Health Crisis (non-violent)
  929A	Suicidal Caller
  UNWELC	Unwelcome Person
  647 F/647 FD	Public Intoxication
  CKWEL	Welfare Check
  JUVE	Disturbance

  So long as they do not meet the following exclusionary criteria:

  • Person is exhibiting violent behavior
  • Person is in possession of a weapon
  • Person is experiencing a medical emergency
  • Person is threatening or at imminent risk of hurting self or others
  • Person has committed a crime

  Children under 18 with parent or guardian may receive services from the CCR team. Unaccompanied minors age 12+ are eligible for CCR support for mental health support so long as the attending professional deems that the minor is mature enough to participate intelligently in the mental health treatment or counseling services (Cal. Health & Saf. Code § 124260).

• How Can Community Members Request Support From CCR?

  It is not possible at this time to contact the CCR team directly to respond to a call.
  
  Community members who are looking for ways to support someone connecting to services or seeking referrals related to mental health or basic needs supports, are encouraged to call the non-emergency line at: (562) 435-6711. This line is answered by the emergency communications center. Anyone experiencing a mental health crisis is encouraged to call 9-1-1.

  In both situations, the emergency communication center will assess the call and determine which response (PD, FD or CCR) to dispatch. If the call meets the criteria for a CCR response, the CCR team will be dispatched.

  If the call requires a response and: (a) is deemed an emergency, (b) the CCR is not available, or (c) the call does not fit CCR’s criteria, dispatch will send another public safety resource from PD or Fire.

For more information about the Community Crisis Response Team, email: 
ccr-admin@longbeach.gov