The Vendor Onboarding Experience
Welcome to the Vendor Onboarding Hub. Find all the forms and steps you need to do business with the City. Read our FAQ for answers to common questions.
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Below are questions and answers to guide vendors through the necessary steps and ensure seamless collaboration.
FAQs
No. A contract does not guarantee payment. You must get a Purchase Order (PO) before you start work. The City cannot pay you without a PO.
A Purchase Order (PO) is a written order from the City that lets us pay you. Do not start work until you have a PO.
Always put the PO number on your invoice. This helps us track your work and pay you faster. Also name the correct department and person — not just “City”.
Common causes of delay:
- No invoice sent or invoice has wrong details.
- No Purchase Order (PO).
- Invoice sent to the wrong person or department.
Email the two-letter department code to acctspay@longbeach.gov.
Example: FM-AcctsPay@longbeach.gov
For Purchasing Assistance:
Customer Service:
(562) 570-6200
Email: LBPurchasing@longbeach.gov
Long Beach Buys:
Customer Assistance
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