What Energy Resources is Doing to Help Customers During COVID-19Release Date: 2022-07-26
Energy Resources (ER) has temporarily suspended natural gas service disconnections until further notice. No customer will have their natural gas turned off due to non-payment. ER is also restoring natural gas services that were shut off in the past 30 days for non-payment during the COVID-19 situation. ER customers needing assistance should:
1. Call the ER Call Center at (562) 570-5700 and request to have their natural gas service restored.
2. Our Call Center Reps will work with customers to schedule a natural gas service to restore appointments, subject to the availability of Field Service personnel.
3. Our Call Center Reps will work with customers to develop a payment plan for their current outstanding balance.
4. Natural gas service to the customer will then be restored as scheduled.