Long Beach Energy Resources Coronavirus (COVID-19) Response & SupportRelease Date: 2022-07-27
The Energy Resources Department (ER) is committed to providing safe, affordable, and reliable natural gas service to all customers. We are closely monitoring the COVID-19 epidemic with local, state, and federal health agencies. As a result, we are making some temporary changes to some of our customer service operations, consistent with guidance from public health officials and the Center for Disease Control and Prevention (CDC). These include:
• The continuation of essential and emergency natural gas service appointments, including reports of suspected natural gas leaks, carbon monoxide checks, gas meter turn-ons, natural gas outages, and pilot re-lights.
• The temporary suspension of some appliance check-ups and non-essential service calls – i.e. inoperative pool heaters, barbecues, and fire pits.
• During emergency service visits, ER Field Service personnel may ask customers to move to another room to maintain a 6-foot distance, per the CDC guidelines.
Please use this link to access that latest information as the COVID-19 situation continues to develop.