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Financial Services

Now open for limited in-person services listed below.

Individuals Visiting City Hall Can Expect to Observe the Following Guidelines: 
  • If you are positive for COVID-19 or feel you have been exposed to the virus, please do not enter the building and reschedule your appointment.
  • If you have not been vaccinated, please wear a mask.
Appointment Information:
  • Limited services are available by appointment at this time. We encourage the use of our online and email services.
  • Customers must arrive no earlier than 15 minutes before their scheduled appointment. If customers arrive more than 5 minutes after their scheduled appointment start time may either schedule a new appointment or pull a ticket as walk-in customer (wait time may apply). Please consider travel and parking time.

  • For all in-person services, please be sure to have all required documents. The required documents will be listed in your appointment confirmation.

PLEASE SELECT A SERVICE BELOW TO SCHEDULE AN IN-PERSON APPOINTMENT

     

Cashier

For your convenience, most city payments can be made online, over the phone and by mail. We encourage customers to take advantage of of our online services.

Additional information on how to pay your bill can be found on your bill, or you may contact the appropriate billing department. A list of departments can be found here

 
  • Lobby Level Cashier

    Appointments are available Monday - Friday, 8 am to 4 pm, excluding City holidays.

    You may make a payment at the Lobby Level cashier for the following bill types:

    • Utilities 
    • Ambulance Billing & Collections
    • False Alarms
    • Business License
    • Health & Human Services
    • Parking Citations 

    Lobby Level Cashier appointments should not be used to pay for Permit Center related fees (such as building permit fees or plan check fees). Permit Center fees can be paid over the phone by calling (562) 570-7243. 

    Please be sure to bring the following items with you to your Lobby Level Cashier appointment:

    • Current/Most Recent Bill
    • Parking Citation (if applicable)
    • Valid Payment Method

    The City accepts the following payment methods: cash, personal checks, cashier’s checks, money orders, and Mastercard and Visa credit/debit cards. 

    PLEASE NOTE: The Lobby Level Cashier appointment should not be used to ask questions about your bill. Please contact the appropriate billing department for questions related to your bill using the phone number or website found on the front of your bill. A list of City of Long Beach departments can also be found here.

    To limit the spread of COVID-19, we encourage all customers to make online payments. To pay your bill online, visit our Online Payments page.

     

Utility Services 

Utility Services includes Long Beach Gas, Water, Refuse, and Sewer. Utility Services does not include electricity. Electricity is provided by Southern California Edison (SCE). You may contact SCE at (800) 684-8123. 

Utility services are available online, over the phone, by mail, or in person. To limit the spread of COVID-19, we encourage all customers to use our online services. For additional information regarding utilities, please visit our Utility Services webpage.

 
  • Pay a Utility Bill

    Utility bills include services for Long Beach Gas, Water, Refuse, and Sewer. Utility Services does not include electricity. Electricity is provided by Southern California Edison (SCE). You may contact SCE at (800) 684-8123.

    Utility bills can be paid online, over the phone, by mail, or in person. To limit the spread of COVID-19, we encourage all customers to use our online services.


    Pay In Person

    Appointments are available Monday - Friday, 8 am to 4 pm, excluding City holidays.

    To book an appointment to pay your utility bill in person, please book a Lobby Level Cashier appointment. Please be sure to bring your utility bill with you to your in-person appointment.

    PLEASE NOTE: The Lobby Level Cashier appointment to make a payment should not be used to ask questions about your utility bill. Please contact Utility Services at (562) 570-5700 or GO-UtilityBilling@longbeach.gov for questions related to your bill. 

  • Request a Payment Arrangement Plan

    You may speak to a Utility Services representative to request a payment plan over the phone, by email, or in person. To limit the spread of COVID-19, we encourage all customers to request a payment plan by phone or email. 

    To request a payment plan, please call (562) 570-5700, email GO-UtilityBilling@longbeach.gov, or book an appointment below. 

    Payment Plan Information

    Due to the impacts of COVID-19, all residential, business, or industrial customers may apply for a payment plan (payment arrangement).

    Customers applying for payment arrangements are required to make an initial down payment. Charges for restoration of services, such as reconnection fees and deposits, where applicable, must be paid in addition to the arranged amount due. Payments may be made by phone with Visa or MasterCard or in person by cash, check, or money order.

    The remaining balance will be divided into equal monthly installments. The installment amount plus the current month's bill will be required on a specified due date each month.  

    Active gas and water services will remain uninterrupted as long as the conditions of the payment arrangement are honored.

    PLEASE NOTE: In order to make a payment plan, you will need to verify the identity of the person listed on the account using the PIN number as identified on the account. The PIN number is the last 4 digits of the primary account holder's identification such as social security number, driver's license, passport, etc. 


    Discuss In Person

    Appointments are available Monday - Friday, 8 am to 4 pm, excluding City holidays.

    You may schedule an appointment to request a payment plan in person using the link below. To ensure we are able to assist you, please provide your utility account number or documents you would like to discuss during the meeting. 

     

    More information regarding payment assistance for Utilities can be found here.

  • Discuss a Delinquent Bill/Shut Off Notice

    You may make an appointment to speak with a Utility representative by phone, email, or in person to discuss a Delinquent Notice or Shut Off Notice you have received. To discuss, please call (562) 570-5700 or email GO-UtilityBilling@longbeach.gov

    To limit the spread of COVID-19, we encourage all customers to discuss any notice over the phone or by email. 


    Discuss In Person

    You may schedule an appointment to discuss a Delinquent/Shut Off Notice using the link below. 

     

    To ensure we are able to assist you, please be sure to bring the following items to your in-person appointment:

    • Delinquent Utility Bill or Utility Shutoff Notice
    • Valid Method of Payment 

    The City accepts the following payment methods: cash, personal checks, cashier’s checks, money orders, and Mastercard and Visa credit/debit cards. 

    For additional information about utilities, visit our Utility Services page. 

  • Request to Start/Reconnect Utility Service

    You may speak to a Utility Services representative to start or reconnect your utility service in Long Beach over the phone, by email, or in person. 

    To limit the spread of COVID-19, we encourage all customers to start or reconnect utility service over the phone at (562) 570-5700 or by emailing GO-UtilityBilling@longbeach.gov


    Discuss In Person

    You may schedule an appointment to start or reconnect your utility service using the link below. To ensure we are able to assist you, please bring the following documents to the appointment:

    • Valid Government Issued Identification, such as a Driver’s License or Social Security Card
    • Rental Agreement (if applicable)
    • Payment for Deposit (if applicable)

    A Rental Agreement is required if there is an outstanding balance at the address you are moving to or if there are multiple people attempting to start service at the same address.

    The City accepts the following payment methods: cash, personal checks, cashier’s checks, money orders, and Mastercard and Visa credit/debit cards.

     

  • Request to Stop Utility Service

    You may speak to a Utility Services representative to stop your utility service in Long Beach over the phone, by email, or in person. 

    To limit the spread of COVID-19, we encourage all customers to stop utility service over the phone or by email by calling (562) 570-5700 or emailing GO-UtilityBilling@longbeach.gov


    Discuss In Person

    You may schedule an appointment to stop your utility service using the link below. To ensure we are able to assist you, please bring the following documents to the appointment:

    • Most Recent Utility Bill
    • Valid Method of Payment (For outstanding balances)

    The City accepts the following payment methods: cash, personal checks, cashier’s checks, money orders, and Mastercard and Visa credit/debit cards.

     

  • Discuss a Collections Notice/Small Claims Case

    If you have received a Collections Notice, have a scheduled court date regarding a Smalls Claims case, or have a judgement against you, you may make an appointment to speak with a Utility representative in person, by email, or phone. 

    To limit the spread of COVID-19, we encourage all customers to discuss any notice over the phone or by email. Please call (562) 570-7360 or email FM-CityCollections@longbeach.gov.  


    Discuss In Person

    You may schedule an appointment to discuss a collections notice/small claims case using the link below. 

     

    To ensure we are able to assist you, please be sure to bring the following items to your in-person appointment:

    • Utility Bill/Notice
    • Any related Court Documents
    • Valid Method of Payment (if you intend to make a payment)

    The City accepts the following payment methods: cash, personal checks, cashier’s checks, money orders, and Mastercard and Visa credit/debit cards. For Small Claims judgements, the City will not accept personal checks.

    For additional information about utilities, visit our Utility Services page. 

 

Parking Citations

Parking Citations is responsible for processing parking citations as well as issuing preferential parking permits in parking impacted areas.

Parking citations services are available online, over the phone, by mail, or in person. To limit the spread of COVID-19, we encourage all customers to use our online services. For additional information about parking citations, please visit our Parking Citations webpage.

 
  • Pay a Parking Citation

    Parking citations can be paid online, over the phone, by mail, or in person. To limit the spread of COVID-19, we encourage all customers to use our online services.


    Pay In Person

    To book an appointment to pay your parking citation in person, please book a Lobby Level Cashier appointment. Please be sure to bring your parking citation with you to your in-person appointment.

    PLEASE NOTE: The Lobby Level Cashier appointment to make a payment should not be used to ask questions about your parking citation. Please contact Parking Citations at (562) 570-6822 or FM-ParkingCitation@longbeach.gov for questions related to your parking citation.

    For additional ways to pay, please visit our Parking Citations webpage.

  • Appeal a Parking Citation (Initial Review)

    You may appeal a parking citation by submitting a request for Administrative Review online, over the phone, by mail, email, or in person within 21 days of the issuance date. To limit the spread of COVID-19, we encourage all customers to use our online services.

    To appeal a parking citation, you must indicate the reason(s) for requesting an Administrative Review and include copies of all supporting documents (documents will not be returned) relating to the citation, i.e., photographs, permit holder information, witness statements, etc.

    PLEASE NOTE: There will be no decision regarding the appeal of the citation during the appointment. The request to appeal the citation will be reviewed by the issuing department and a notice will be sent in the mail within 7-10 business days of the decision.


    Appeal a Citation Online

    To appeal a citation online, you may search by Citation number or Notice number. Your citation number is located on the original ticket or on the Notice of Parking Citation. To search by Citation number, you will need both Citation number and time of violation. If you have a handwritten citation with 7 digits, please precede the citation number with 00. To search by Notice Number, you will need the Notice number (located on Notice of Parking Citation) and the 5-digit Zip Code.

    You will be directed to a secure third-party vendor hosted website. 


    Appeal a Citation In Person

    To book an appointment to appeal your parking citation in person, please call us at (562) 570-6822.

    Please be sure to bring the following items to your appointment:

    For additional ways to appeal a citation, please visit our Parking Citations webpage. Please contact Parking Citations at (562) 570-6822 or FM-ParkingCitation@longbeach.gov for questions related to your parking citation.

  • Appeal a Parking Citation (Request an Administrative Hearing)

    If your parking citation has been reviewed in the first Initial Review and you are not satisfied with the results, you may request an Administrative Hearing (CVC 40215b). You will be required to pay the full amount of the parking citation by the due date on the Upheld Notice or submit a Request for Waiver – Administrative Hearing form.

    Administrative Hearing Fee Waiver

    Registered owners of the cited vehicle who are financially unable to pay the parking citation penalty at the time of requesting an Administrative Hearing, may request a waiver by submitting a Request for Waiver - Administrative Hearing form and copies of required documents that demonstrate their inability to pay the penalty amount due by the due date indicated on the Appeal Results Notice. Failure to submit documentation by the due date will result in normal processing of the Notice and forfeiture of the opportunity to obtain an Administrative Hearing.

    Instructions for Completing “Request For Waiver- Administrative Hearing” form.

    The Hearing request may be made online, by mail, over the phone, or in-person and must be requested by the due date of the Notice. The request must indicate whether you are requesting a Hearing in-person or by mail. If you request the Hearing in-person, you will be notified of the date and time of the Hearing and you must appear at that time. If you request a Hearing by written declaration, you may submit additional documents prior to the Hearing for consideration by the Hearing Officer.

    PLEASE NOTE: There will be no decision regarding the appeal of the citation by the Hearing Officer during the hearing. The request to contest the citation will be reviewed by the Hearing Officer and a notice will be sent in the mail within 7-10 business days of the decision. If you have not received the results within 2 weeks of the Administrative Hearing, it is YOUR responsibility to follow up. If you are not satisfied with the decision you have the right to file an appeal in Superior Court. 

    If the citation is upheld by the Hearing Officer, the penalty amount is due within 30 days of the appeal decision. If the penalty is not paid within the stated time, a late fee and other penalties will be added. If the Hearing Officer dismisses the citation, the City of Long Beach will issue a refund for the full amount paid for the parking citation.


    Request a Hearing Online

    To limit the spread of COVID-19, we encourage all customers to use our online services. To contest a citation online, you may search by Citation number or Notice number. Your citation number is located on the original ticket or on the Notice of Parking Citation. To search by Citation number, you will need both Citation number and time of violation. If you have a handwritten citation with 7 digits, please precede the citation number with 00. To search by Notice Number, you will need the Notice number (located on Notice of Parking Citation) and the 5-digit Zip Code.

    You will be directed to a secure third-party vendor hosted website. 



    Request a Hearing In Person

    To book an appointment to drop off your Request for Administrative Hearing in person, please call us at (562) 570-6822.

    Please be sure to bring the following items to your appointment:

    • Parking Citation Notice Number  
    • Initial Review Upheld Notice (see sample notice here)
    • Request for Administrative Hearing
    • Copies of Supporting Documentation
      • Supporting documentation can include photographs, permit holder information, witness statements, etc.
    • Valid Method of Payment
    • Request for Waiver – Administrative Hearing Form (if applicable)

    The City accepts the following payment methods: cash, personal checks, cashier’s checks, money orders, and Mastercard and Visa credit/debit cards.

    Please contact Parking Citations at (562) 570-6822 or FM-ParkingCitation@longbeach.gov for any questions related to your parking citation.

  • Apply for a Preferential Parking Permit

    Preferential Parking Permits are issued to residents of designated Long Beach parking impacted areas. There are three types of preferential parking permits: residential preferential parking permits, guest preferential parking permits, and temporary preferential parking permits. Preferential parking permits may be used only for passenger vehicles, pick-up trucks, vans and motorcycles, and only upon application of a person whose legal address is in a preferential parking district. Permits are only valid for the district shown on the permit.

    To apply for a Preferential Parking permit, you may apply online, by mail, or in person. To limit the spread of COVID-19, we encourage all customers to use our online services.


    Apply Online

    To apply for a Preferential Parking permit online, please create a Preferential Parking account at the Parking Permits Portal.


    Apply In Person

    To make an appointment to apply for a Preferential Parking permit in person, please call us at (562) 570-6822.

    Please be sure to bring the following items to your in-person appointment:

    • Preferential Parking Permit Application
    • Registered Ownership of Vehicle/Vehicle Registration (not required for Guest Preferential Parking Permit)
    • Proof of Residency
      • Vehicle Registration with Residence Address the same as the address listed on the permit application; OR
      • Copy of a valid driver’s license with registered vehicle owner’s residence address the same as the address listed on the permit application; OR
      • Utility bill with registered vehicle owner’s residence address the same as the address listed on the permit application.

    For more information regarding Preferential Parking Permits, please visit our Preferential Parking Permits page. Please contact Parking Citations at (562) 570-6822 or FM-ParkingCitation@longbeach.gov for any questions related to preferential parking permits.