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Utility Assistance

Low-Income Discount

Customers who qualify will receive a 5% discount on their gas bills at their primary residence or non-profit group home. Eligible customers include:

LOW-INCOME HOUSEHOLDS:
Households that meet certain qualifications and income requirements (see application below).

NON-PROFIT GROUP LIVING FACILITIES:
Includes nonprofit group living facilities and non-licensed facilities such as homeless shelters, women’s shelters, and group homes. Each resident must meet income requirements for a one-person household. Additional information on eligibility is available by calling (562) 570-2068.
 
Applications are available online in English and Spanish. You may also obtain an application at the Long Beach City Hall, Lobby Level; the Main Library and Branches; the Neighborhood Resource Center, 425 Atlantic Avenue; Long Beach Gas & Oil, 2400 East Spring Street, or by calling (562) 570-2068. Applications should be returned to the address listed on the application.

Low Income Senior or Disabled Program

UTILITY USERS TAX EXEMPTION PROGRAM:
Utility Users Tax Exemption Program includes the following benefits: 

  • Five percent (5%) discount on gas services
  • Exempts customer from paying the five percent (5%) Utility Users Tax on gas, water, electric, and telephone bills
  • Provides a discount on Tier I water usage
  • Exempts customer from paying sewer service charges
  • Provides reduced refuse/recycling rate
  • Reduces $35.00 service establishment fee to $15.00, if you qualify within six months of establishing service

UTILITY USERS TAX REFUND PROGRAM:
This program applies to qualified seniors and disabled customers, whose utilities are supplied through a master meter. These customers do not pay individual bills.

  • Gas, water and electricity are covered utilities.
  • Applications are accepted once a year, from January 1 to February 28.
  • You must re-apply every year to receive your refund.
  • The refund amount is $2.25 per month, per utility, times the number of months the applicant has resided at the location

ELIGIBLE CUSTOMERS FROM EITHER PROGRAM INCLUDE:

Low-Income Senior Citizens: Customers must be at least 62 years of age, and meet certain income requirements.

Low-Income Disabled: Customers who have a qualifying disability as defined in Section 223 of the Social Security Act (42 U.S.C. 423) and Section 102(b)(5) of the Developmentally Disabled Assistance and Bill of Rights Act [42 U.S.C. 6001(7)], and meet income requirements.

Applications are accepted at any of the locations listed below. Prior to applying, call for guidelines and required proof of eligibility.

Please call the Long Beach Senior Center, at (562) 570-3533 or 3534, and ask for details. Please allow up to four weeks for processing.

Senior Citizens Center
1150 East Fourth Street
(562) 570-3533
Apply in person from 9:00 a.m. – 4:00 p.m. Monday – Friday

El Dorado Park Community Center
2800 Studebaker Road
(562) 570-3225 or 570-3229
By Appointment Only

Houghton Park Senior Center
6301 Myrtle Avenue
(562) 570-1640
Assistance provided 9:00 a.m. – 3:00 p.m. Monday – Friday

Payment Arrangement Plan

A plan to assist customers with their utility bills by spreading the charges over several months.

WHO IS ELIGIBLE:
Residential, business or industrial customers with higher than normal utility bills resulting from a leak, or an exceptional circumstance that caused the bill to exceed more than two times the average bill may apply for a payment arrangement plan.

HOW THE PLAN WORKS:
Customers applying for payment arrangements are required to make an initial payment of one-third of the total amount due. Charges for restoration of services, such as reconnection fees and deposits where applicable must be paid in addition to the arranged amount due. Payments may be made by phone with Visa or MasterCard or in person by cash, check, or money order.

The remaining balance will be divided into a maximum of six equal monthly installments. The installment amount plus the current month's bill will be required on a specified due date each month. Late charges will continue to bill monthly while the payment arrangement plan is in effect.

Active gas and water services will remain uninterrupted as long as the conditions of the payment arrangement are honored.

HOW TO APPLY:

BY TELEPHONE: (562) 570-5700
Monday - Friday
7:30 AM - 5:30 PM

IN PERSON: Long Beach City Hall
Lobby Level
333 W. Ocean Blvd.
Monday - Friday
7:30 AM - 4:30 PM

Home Energy Assistance Program (H.E.A.P.)

This is a federally funded program that assists qualifying, low-income household in paying their winter gas and electric bills. A bill does not have to be delinquent for qualified persons to apply for assistance. H.E.A.P. runs from October 1st through September 30th each year. Customers may apply for H.E.A.P. assistance once each program year. To obtain an application, contact:

Long Beach Community Action Partnership (LBCAP)
3012 Long Beach Blvd. Long Beach, CA 90807
(888)351-4061

Additional Baseline Therm Allowance for Certain Medical Conditions

Persons with a qualifying medical condition may receive additional therms of gas at the Tier 1 rate. A physician must certify the medical condition. View application.

Third-Party Notification

For elderly, disabled, or eligible persons with special health risks or medically necessary equipment, this service allows a customer to designate an additional individual to be notified prior to termination of services for non-payment of a utility bill. View application.

Level Pay Plan

Bill averaging program to assist Long Beach residents and most business owners with high winter gas bills. Monthly bill amount is determined by averaging previous 12 months’ of bills, and generally results in lower bill payments during winter months.

For additional information or to enroll in any of the Additional Assistance Programs, contact:

Utility Services
Long Beach City Hall - Plaza Level
333 West Ocean Boulevard, Long Beach, CA 90802
or call (562) 570-5700 Monday through Friday, 7:30 a.m. to 4:30 p.m.