Cable Franchise Regulation

If you have questions about your cable service or bill, please call either
Charter Communications at 1 (866) 499-8080 or
Verizon at 1 (888) 553-1555

If you have a complaint about your cable service, after talking with your provider, please E-mail the City's Video Communications Division or call (562) 570-1072.

Recent State legislation marked a major change in cable franchise regulation in California. This legislation replaced the local franchising process with a State process under the authority of the California Public Utilities Commission. It allowed incumbent cable operators, such as Charter Communications (Charter), to vacate their local cable franchises and begin operating under a State-issued franchise on January 2, 2008.