Our Plan to Address the Digital Inequities and Advance Digital Inclusion
DIGITAL INCLUSION STRATEGIC PLAN
Digital Inclusion Roadmap Development
The City of Long Beach is in the process of co-creating a Digital Inclusion Roadmap (strategic plan) with community members and local stakeholders. This Roadmap will be a blueprint for ensuring that everyone in Long Beach has equitable access and use of digital literacy training, the Internet, technology devices and other digital resources. The foundation of the Roadmap will include a vision, goals, objectives, performance indicators and strategies for advancing digital inclusion through a collective impact approach and equity lens in the following focus areas (e.g. capacity, connectivity, technology). Once the Roadmap has been developed, City staff will work closely with the community and local stakeholders to develop action plans for implementation.
- The Digital Inclusion Roadmap Development Process.
- The Digital Inclusion Roadmap Development Focus Areas.
- The Collective Impact Approach and Equity Lens.
- The Digital Inclusion Roadmap Development Collective Impact Structure.
Digital Inclusion Council Letters And Memorandums
- The Digital Inclusion Council Letter.
- The National Digital Inclusion Alliance (NDIA) Recognition Council Letter.
- The Recycling Technology Infrastructure Council Letter.
- The Fund Transfer for Digital Inclusion Roadmap Council Letter.
- The Digital Inclusion Initiatives Status Update Memorandum for May 2018.
- The Digital Inclusion Initiatives Status Update Memorandum for February 2019.
Digital Inclusion Honors And Recognition
The Technology and Innovation Department is pleased to announce that we received the 2019 CAPIO Award of Distinction for the 2018 International Digital Inclusion Week (IDIW) Social Media Engagement Campaign under the Social Media Campaign category. These awards are presented annually by the California Association of Public Information Officials (CAPIO) to honor outstanding public agency information and communications programs.
Digital Inclusion Full-time Staffing
At the beginning of Fiscal Year 2019 (FY 19), the City hired a Project Lead for Economic and Digital Inclusion. The Project Lead is responsible for managing the planning, development, implementation and evaluation of the City’s Economic and Digital Inclusion Initiatives. The Project Lead will collaborate with the community and local stakeholders through a collective impact approach and equity lens to develop and implement the Digital Inclusion Roadmap.
Digital Inclusion Community-based Survey
Understanding the digital divide landscape is critical before developing any strategies or action plans. The City’s Technology and Innovation Commission (TIC) conducted a community-based digital inclusion survey to assess how Long Beach residents are currently accessing the Internet and the barriers they face to connect to Internet services. The survey was provided in the four languages covered under the City’s Language Access Policy which includes English, Khmer, Spanish and Tagalog. The survey was distributed at local community hubs around Long Beach. The summary report includes strategic recommendations for advancing digital inclusion efforts citywide. The survey analysis and recommendations will be incorporated into the development of the Roadmap.
Digital Inclusion Week
The City celebrated 2019 Digital Inclusion Week (DIW) and 2018 International Digital Inclusion Week (IDIW) by developing and implementing community outreach and engagement campaign plans. Below are some of the City’s Digital Inclusion Week activities.
- Facebook Live at Mark Twain Neighborhood Library: City staff hosted a Facebook Live on October 16, 2018 at the Mark Twain Neighborhood Library. During the Facebook Live, the Project Lead partnered with the Librarian to showcase the resources and services the Mark Twain Neighborhood Library provides for the community. The Facebook Live reached 3,873 people and had close to 1,300 video views.
- Facebook Live at the Bret Harte Neighborhood Library: City staff hosted a Facebook Live on October 9, 2019 at the Bret Harte Neighborhood Library. During the Facebook Live, City staff hosted an interactive multilingual discussion promote Digital Inclusion Week and 2020 Census efforts. The Facebook Live reached 5.6K people and had over 2,300 video views.
- In-Person Grassroots Community Outreach: City staff developed and implemented a grassroots and equity-based community outreach strategy to engage with hard-to-count communities and communities most affected by the digital divide to promote Digital Inclusion Week and 2020 Census efforts. City staff visited close to 40 laundromats and engaged with over 140 residents. Below are the City’s Digital Inclusion Initiative factsheets.
- See the Digital Inclusion Initiative Factsheet English.
- See the Digital Inclusion Initiative Factsheet Khmer.
- See the Digital Inclusion Initiative Factsheet Spanish.
- See the Digital Inclusion Initiative Factsheet Tagalog.
Citywide Fiber Network Infrastructure
City staff are in the process of identifying potential partners for the Citywide Fiber Network Infrastructure Plan that will expand the City's fiber municipal network infrastructure. Increased fiber will improve wired and wireless connectivity throughout Long Beach to advance the City's business and functional operational needs, public safety requirements, digital inclusion goals, and economic development goals. The City owns approximately 50 miles of fiber optic cable throughout Long Beach and another 13 miles is currently being built. To ensure that high quality services are available to all areas of the City, it is important to expand capacity and connect all City facilities to the fiber infrastructure network. The City expects to make recommendations in the next 12 months. The PowerPoint presentation provides an overview of the Citywide Fiber Network Infrastructure project.