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COVID-19 DIGITAL INCLUSION COMMUNITY RESOURCES

The City wants to ensure that everyone has equitable access and use of the Internet and computers during the COVID-19 pandemic. Check out the COVID-19 related digital inclusion community resources below. Visit the provider’s website for additional information and clarification about eligibility requirements.

AT&T COMMUNITY RESOURCES

  • AT&T is providing all residential and small business postpaid wireless, home phone or Broadband customers up to 90 days from their initial past due date to pay their past due balance, through June 30.
  • AT&T is waiving late payment fees and overage charges for customers who notify them that they are impacted by COVID-19 through June 30.
  • AT&T is automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment through June 30.
  • All AT&T consumer home Internet customers, as well as Fixed Wireless Internet, can use unlimited Internet data through June 30.
  • AT&T is offering Internet access for qualifying limited income households at $10 a month through their Access from AT&T Program.  We’ve expanded eligibility to the program to households participating in the National School Lunch Program and Head Start.
  • For more information, visit the AT&T website.

BOOST mobile community resources

  • Boost Mobile provides “Stay Connected” features for customers who are on a monthly plan and miss a payment (or are unable to make a payment currently). These features allow customers to receive free domestic incoming calls and text messages; and if customers are connected to Wi-Fi they can use any call supported app on their phone to make outbound calls.
  • Boost Mobile Stay Connected features: incoming text messages and incoming domestic voice calls only. Outgoing calls, outgoing text messages and data are blocked. Calls to 911 and Boost Mobile Care (611) are allowed.
  • For more information, visit the Boost Mobile website.

CHARTER COMMUNICATIONS COMMUNITY RESOURCES

  • Charter Communications is not terminating service for residential or small business customers who are unable to pay due to economic circumstances related to COVID-19 through June 30.
  • Charter Communications is waving late fees residential or small business customers accumulate due to economic circumstances related to COVID-19 through June 30.
  • Charter Communications is opening their Wi-Fi hotspots for public use through June 30.
  • Charter Communications is offering households with teachers, or students in Pre-K to 12 or college, who need remote education, free Internet and Wi-Fi at any service level up to 100 Mbps for new customers through June 30. Call (855) 243-8892 to sign-up for this offer.
  • Charter Communications continues to offer the Spectrum Internet Assist, a high-speed Broadband program to eligible low-income households.
  • For more information, visit the Charter Communications website.

COX COMMUNICATIONS COMMUNITY RESOURCES

  • Cox Communications has extended the free Connect2Compete service, the company's low-cost Internet offer for families with a K-12 student at home until July 15.  Remote service support is also extended to ensure ease of implementation while students continue to learn at home during the pandemic. Customers that sign-up between March 13 and May 15 are eligible for this offer and will receive free service until July 15.
  • Cox Communications will not terminate Internet or telephone service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the pandemic. Cox Communications will waive any Internet or telephone late fees that any residential or small business customer incurs because of their economic circumstances related to the pandemic; and keep open its Cox Wi-Fi hotspots to help keep the public connected in this time of need through June 30.
  • For more information, visit the Cox Communications website.

HUMAN-I-T COMMUNITY RESOURCES

  • human-I-T is providing low-cost Internet assistance and free Chromebooks when households are eligible.
  • human-I-T is providing its hITconnect store where individuals can purchase computers for as low as $55.
  • For more information, visit the human-I-T website.

SOUTHEAST COMMUNITY DEVELOPMENT CORPORATION (SCDC) COMMUNITY RESOURCES

  • The SCDC is providing free Chromebooks to youth and adults if they enroll into a low-cost Internet service.
  • For more information, visit the SCDC website.

T-MOBILE COMMUNITY RESOURCES

  • T-Mobile is extending agreements with multiple spectrum holders to continue utilization of their 600MHz spectrum during the COVID-19 pandemic. Each of the companies has agreed to extend the arrangements through at least June 30.
  • T-Mobile is providing unlimited high-speed smartphone data to current customers who have legacy plans without unlimited high-speed data (excluding roaming) through June 30.
  • T-Mobile is giving postpaid and Metro by T-Mobile customers on smartphone plans with mobile hotspot data the ability to add 10GB of Smartphone Mobile Hotspot each month for the next two months (20GB total) through June 30 (excluding T-Mobile Connect).
  • T-Mobile is working with their Lifeline partners to provide customers up to 5GB per month of extra free data through June 30.
  • T-Mobile is increasing the data allowance, at no extra charge, to schools and students using their EmpowerED digital learning program to ensure each participant has access to at least 20GB of data per month through June 30.
  • For more information, visit the T-Mobile website.

VERIZON COMMUNITY RESOURCES

  • Verizon is extending its commitment to keep their customers connected through June 30. This means Verizon will neither terminate service nor charge late fees to their postpaid wireless, residential, and small business customers that notify them of their inability to pay their bills due to disruptions caused by the pandemic.
  • For more information, visit the Verizon website.