CITIZEN COMPLAINT PROCEDURE

INTRODUCTION

The employees of the Long Beach Police Department are carefully selected, highly trained and serve with a pride of professionalism. However, as in any large organization, deviations from ideal performance occur.  Allegations of misconduct against Department personnel are investigated thoroughly and objectively, and appropriate action taken, with the goals of maintaining the integrity of the Department and the confidence of the public.

The proper administration of law enforcement will only be assured if a highly professional police agency is maintained – one which respects itself and earns the respect of the public. The Long Beach Police Department has made vigorous efforts to achieve this status and it is our desire to provide the means whereby it might be sustained.

PROCEDURES

Every citizen has the right to make a complaint against any employee of the Police Department. The complaint may be made to any supervisor or the Internal Affairs Division. A complaint may be made in person, by telephone, by mail, by email, or by a person not directly involved in the incident. Complaints may also be made anonymously. The Department will release to the complaining party a copy of his or her own signed statement when the complaint is filed in person. All others will be mailed.

You may also file your complaint via email directly to:
Internal.Affairs@longbeach.gov

Department investigators make every effort to uncover the truth in each situation. In those cases where a citizen feels that a proper investigation has not been conducted, the citizen may contact any of the below listed agencies: