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Inconvenient Convenience Fee Email

Release Date: 2017-04-21

One of the issues that has frustrated me most since becoming Mayor is the inconvenient "convenience fee" the city charges customers to pay utilities online. If we want to be green and encourage residents to pay online, we shouldn't charge you more. It's been a complex system to fix due to prior vendor agreements and cost. The good news is we are finally working to eliminate the fee.

We are still a few months away from full implementation, but our city staff feels confident we can finally do it. A huge thank you to city employees who have been working diligently on this, including the amazing teams at our Water Department and our Gas & Oil Department. We look forward to finding more ways to make our city services more efficient.

Go Long Beach, 

Mayor Robert Garcia