Utility Related Information

Where and how can I pay my utility payment?

Payments may be made 24 hours a day at our Online Services on the Internet, or by phone (562) 570-5700, using Visa or MasterCard credit or debit cards. In addition you can pay in person at the Long Beach City Hall, Lobby Level, 333 W. Ocean Boulevard, Long Beach, using cash, cashier's check, money order, check, or Visa or MasterCard credit or debit cards. It is important to note that customers facing a pending turn-off for non-payment are still responsible for taking their payments directly to City Hall at 333 W. Ocean Blvd. prior to the payment deadline in order to insure there is no interruption of utility services.


Where do I send my City of Long Beach utility payment?


Send payments with your account number on the check to:

City of Long Beach
P.O. Box 630
Long Beach, CA 90842-0001


How can I get a duplicate bill?

You can you can get a statement online at Online Services., or request a computer-generated copy of your bill by calling our Customer Service number at (562) 570-5700.


When is my account considered past due?

Your utility bill is due and payable upon presentation and is considered past due if not paid within 15 days of the date prepared. The date the bill was prepared is printed on your bill.


Does the City provide Telecommunication Devices for the Deaf (TDD) or services for the visually impaired?

Hearing-impaired customers can call (562) 570-6693 to be connected to TDD equipment. The visually impaired can request an alternate format bill by calling (562) 570-5700.


Does the City provide multilingual services?

Customer Service Representatives who speak Spanish can be reached by calling the Commercial Services Bureau at (562) 570-5700.


Does everyone pay a security deposit when turning on a gas service?

Yes.

The exception is if you have satisfactorily established credit with an existing City of Long Beach utility account in the last 12 months. In this instance a deposit requirement will be waived. To establish credit you must not carry a balance forward from one billing period to the next.

Security deposits are held on your account for a 12-month period. If at the end of the 12-month period, if your bills have been paid promptly, the deposit will be credited to your account.


What is a baseline allowance?

The baseline allowance is the first tier of gas usage for residential customers, which is charged at the lowest rate. Any usage above the baseline allowance is billed at the higher non-baseline rate.


What is a medical baseline allowance?

The City of Long Beach provides an additional baseline allowance for eligible residential customers who require use of natural gas for certain medical conditions. To receive this additional allowance, a doctor must verify your medical condition. You can call Commercial Services Bureau at (562) 570-5700 to request a form.


Who is responsible if there is a gas leak?

If the leak is in the gas meter or Energy Department piping after the meter, the Energy Department is responsible and the customer will be reimbursed for the amount of gas lost as a result of the leak. However, if the leak is past the meter and Energy Department piping, the customer is responsible. The customer will not be reimbursed for gas lost as a result of a leak in the customer's piping system.


What if I do not believe my gas meter is accurate?

In order to ensure accurate bills, when the meter reads are entered into the computer, the system automatically flags accounts where the amount of gas used is either much higher or much lower than normal usage. These accounts are then reviewed manually to determine if the usage seems unreasonable. If the account suddenly varies widely from a steady pattern, the account is further investigated.

After the meter read has been verified, and a field inspection completed, if you still feel your meter is inaccurate, you can request that the meter be tested. After the read has been verified, and Long Beach Gas & Oil has completed a field investigation, a $35.00 demand test deposit is required to have your meter tested. The law requires the meter to be accurate to within two percent. If it is within the two percent parameter, or if it is registering low, you lose the demand test deposit. Should the meter read high by more than two percent, your bill will be adjusted for the previous six months and you will receive a refund of your demand test deposit.


How do you determine the amount of therms I use?

We multiply the metered volume of hundreds of cubic feet (CCF's) by the BTU factor to determine the amount of therms used.


What is the energy content and why is it important?

The City of Long Beach receives natural gas from several gas suppliers, including interstate and intrastate pipelines and local gas processors. Because the chemical composition of each supply differs according to the source of the supply, properties such as energy content (or heating value) also differ.

Utility Services
Long Beach City Hall - Lobby Level
333 West Ocean Boulevard, Long Beach CA 90802
(562) 570-5700