| Utility Assistance Low-Income Discount Customers who qualify under income limitations will receive a 5% discount on gas rates. Eligible customers include: Low-Income Households: Households whose combined gross income does not exceed $30,500 for a one or two person household, $35,800 for a household of three persons, $43,200 for a household of four persons with $7,400 being added for each additional household member. Non-Profit Group Living Facilities: Includes nonprofit group living facilities and non-licensed facilities such as homeless shelters, women’s shelters, and group homes. Each resident must meet income requirements for a one-person household. Additional information on eligibility is available by calling (562) 570-2068. Applications are available online in English and Spanish. You may also obtain an application at the Long Beach City Hall, Lobby Level; the Main Library and Branches; the Neighborhood Resource Center, 425 Atlantic Avenue; Long Beach Gas & Oil, 2400 East Spring Street, or by calling (562) 570-2068. Applications should be returned to the address listed on the application. Low Income Senior or Disabled Program Utility Users Tax Exemption Program: Utility Users Tax Exemption Program includes the following benefits: - Five percent (5%) discount on gas services
- Exempts customer from paying the five percent (5%) Utility Users Tax on gas, water, electric, and telephone bills
- Provides a discount on Tier I water usage
- Exempts customer from paying sewer service charges
- Provides reduced refuse/recycling rate
- Reduces $35.00 service establishment fee to $15.00, if you qualify within six months of establishing service
Utility Users Tax Refund Program: This program applies to qualified seniors and disabled customers, whose utilities are supplied through a master meter. These customers do not pay individual bills. - Gas, water and electricity are covered utilities.
- Applications are accepted once a year, from January 1 to February 28.
- You must re-apply every year to receive your refund.
- The refund amount is $2.25 per month, per utility, times the number of months each utility was supplied through a master meter.
Eligible customers for either program include: Low-Income Senior Citizens: Customers must be at least 62 years of age, and meet income requirements. Low-Income Disabled: Customers who have a qualifying disability as defined in Section 223 of the Social Security Act (42 U.S.C. 423) and Section 102(b)(5) of the Developmentally Disabled Assistance and Bill of Rights Act [42 U.S.C. 6001(7)], and meet income requirements. Applications are accepted at any of the locations listed below. Prior to applying, call for guidelines and required proof of eligibility. For application by mail, please call the Long Beach Senior Center, at (562) 570-3533 or 3534, and ask for details. Please allow up to four weeks for processing. Locations: Senior Citizens Center
1150 East Fourth Street
(562) 570-3533
Assistance provided 9:00 a.m. – 4:00 p.m. Monday – Friday | Houghton Park Senior Center
6301 Myrtle Avenue
(562) 570-1640
Assistance provided 9:00 a.m. – 3:00 p.m. Monday – Friday | El Dorado Park Community Center
2800 Studebaker Road
(562) 570-3225 or 570-3229
By Appointment Only | |
Home Energy Assistance Program (H.E.A.P.) This is a federally funded program that assists qualifying, low-income household in paying their winter gas and electric bills. A bill does not have to be delinquent for qualified persons to apply for assistance. H.E.A.P. runs from October 1st through September 30th each year. Customers may apply for H.E.A.P. assistance once each program year. To obtain an application, contact: Veterans in Community Service, Inc (VICS)
Home Energy Assistance Program (HEAP)
10250 Matern Ave.
Santa Fe Springs, CA 90670-3248
Phone (562) 204-0515 FAX (562) 204-0540,
Monday through Thursday 8:00 a.m. to 4:00 p.m. Additional City Assistance Programs Additional Baseline Therm Allowance for Certain Medical Conditions: Persons with a qualifying medical condition may receive additional therms of gas at the baseline rate. A physician must certify the medical condition. Click for application. Third-Party Notification:For elderly, disabled, or eligible persons with special health risks or medically necessary equipment, this service allows a customer to designate an additional individual to be notified prior to termination of services for non-payment of a utility bill. Final notice is posted on the customer’s property providing additional time to pay. Click for application. Level Pay Plan: Bill averaging program to assist Long Beach residents and most business owners with high winter gas bills. Monthly bill amount is determined by averaging previous 12 months’ of bills, and generally results in lower bill payments during winter months. For additional information or to enroll in any of the Additional Assistance Programs, contact: Commercial Services Bureau, Utility Services Division
Long Beach City Hall - Plaza Level
333 West Ocean Boulevard, Long Beach, CA 90802
or call (562) 570-5700 Monday through Friday, 7:30 a.m. to 4:30 p.m. Visit the City of Long Beach website . 
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