A plan to assist customers with their utility bills by spreading the charges over several months.

WHO IS ELIGIBLE:

If you have a life threatening medical condition, and are not able to pay your bill, payment arrangements will be made. You will be required to present proof from a doctor confirming the life threatening medical condition.

In addition, residential, business or industrial customers with higher than normal utility bills resulting from a leak, or an exceptional circumstance that caused the bill to exceed over two times the average bill for the season, may apply for a payment arrangement plan.

Arrangements are also made on closed accounts if you have no active service with us. If you are on an arrangement on a closed account, the bill must be paid in full before utility service will be re-established in your name. We do not make arrangements on deposits, reconnection fees, reset fees, or broken lock charges.

HOW THE PLAN WORKS:

• Customers applying for payment arrangements are required to make an initial payment of one-third of the total amount due. Charges for restoration of services, such as reconnection fees and deposits where applicable must be paid in addition to the arranged amount due. The initial payment may be made by phone with Visa or MasterCard or in person by cash, check, or money order.

• The remaining balance will be divided into a maximum of six equal monthly installments. The installment amount plus the current month's bill will be required on a specified due date each month. Late charges will continue to bill monthly while the payment arrangement plan is in effect.

• Active gas and water services will remain uninterrupted as long as the conditions of the payment agreement are honored.

HOW TO APPLY: