Billing and Collections

Alarms | Ambulance Billing | Collections | Parking Citations | Utility

COLLECTIONS
line
The City of Long Beach maintains in-house Collection Staff. If a customer cannot make payment in full, a payment plan can be arranged to accept reasonable monthly payments.

The city's collection staff will work with all delinquent accounts before taking legal action. They will use any and all resources available to collect the delinquent amount including, but not limited to:

  • Small Claims Action
  • Outside Collection Agency
  • Property Lien (Real Estate or Personal)
  • Wage Garnishment
  • Intercept your State Income Tax Refund from the State Franchise Tax Board

If a City bill has been transferred to the City's Collection Staff, the bill will incur a collection charge of eleven percent (11%) of the amount of the delinquency, but shall not be less than eleven dollars ($11.00) and in no event more than five hundred dollars ($500.00).

Small Claims interest will be assessed at the rate of ten percent (10%) per year on the unpaid judgement balance.

Any additional costs to collect the debt are the responsibility of the debtor.

PAYMENT OPTIONS
line
You may pay your bill by any of the following methods:

  • Mail: Make your check, cashier's check, and/or money order payable to the City of Long Beach. Remit the payment along with the bill stub to City of Long Beach, Attn: Collections Dept. - Lobby Level, 333 W. Ocean Blvd., Long Beach, CA 90802.
  • Walk-In: Monday through Friday, 7:30 a.m. - 4:30 p.m., Cashier's Window on the Lobby Level of City Hall, 333 W. Ocean Blvd., Long Beach, CA 90802.
  • Telephone: Call (562) 570-7600, Option #6, to pay by telephone. Credit Card payments for certain accounts are accepted over the telephone during normal business hours. We accept Visa and Master Card logos only. In order to process your credit card payment, the credit card number and expiration date is required. Please have your E-Account number ready.
  • Drop Boxes: Drop your payment in a drop box and we will process your payment within 24 hours of receipt. Drop boxes are conveniently located on the Lobby Level of City Hall and outside City Hall at the south east side of the building.
  • Online Payment: This new feature allows you to pay certain accounts online. Please click the red "Pay Now" button located at the top of this page or you may click here. Please have your E-Account number ready.

PLEASE NOTE
line

  • Any returned check(s) returned for any reason from the bank will be assessed a $35.00 return item fee.
  • If you are unable to make payment in full, a payment plan can be arranged to accept reasonable monthly payments.