Frequently Asked Questions

Emergency versus Non-Emergency Service Call?
EMERGENCY CALLS:

Priority One Calls (immediate response within 60 minutes*)

Priority One Calls focus on public health, safety and wellbeing. Animal Care Officers respond immediately (based on the order of calls for service) in the following areas:

·        Bites: aggressive and dangerous dogs

·        Injuries: injured animals (all animals)

·        Dangerous Animals: wildlife and reptiles

·        Cruelty: neglect of any animals in progress

·        School Custody: custody of animals on school grounds 

* Between the hours of 4:00 PM and Midnight (7-days a week) response for Priority One Calls can vary between 60 and 90 minutes)

NON-EMERGENCY CALLS:

Priority Two Calls (response depends on the resolution of safety related calls)

Priority Two Calls include all non-critical and non-emergency situations.  Animal Care recommends that residents and customers transport the following categories of animal during regular business hours*:

·        Custody: trapped, stray or contained animal with no known owner

·        Nuisance Wildlife: common wild animals (e.g. skunks, possum and raccoons)

·        Dead: deceased animals in the public or private space

·        Stray Dogs: non-aggressive loose dogs

·        Owner Pick-up: any live or deceased animal

* Animal Care Officers will respond to extraordinary Priority Two Calls for service on a case-by-case basis.

Priority Three Calls (consultation and complaints)

Priority Three Calls include non-critical, quality of life and neighborhood nuisance issues.   Animal Care Officers receive complaints and follow-up on investigations within 90 days (excluding Priority One vicious animal and animal cruelty complaints): 

·        Chronic Stray: owners allowing dogs to stray repeatedly

·        Barking: owners allowing dogs to bark incessantly

·        Trap Pick-up: residents requesting trap-rental for self-service

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